Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Indifferent
The submission was easy and the time to approval for reimbursement was reasonable. However, the check has not arrived in over 2 weeks. I called and the representative told me I have to wait 21 days before they can cancel and re-issue. I explained this will accrue interest charges in my credit card and would like an alternate solution. She was extremely unhelpful and read to me the policy 3 times as if I did not understand. I was asking for a remedy to my concern but there isn’t one. There was no human thought process on how to make this right, how to address my concern. My suggestions were met with, “we don’t do that”. So what’s the point of this customer service, when apparently I have no choice but to wait? There wasn’t so much as an, “I’m sorry”. I’m sorely disappointed with the responses I received and I expected more from such a highly recommended company.
Insurer: Nationwide
By: Jaclyn
Efficient
Great service. Fast & efficient.
Insurer: Nationwide
By: sharon
I would never purchase a policy for any of my pets through this company again.
Our vet has submitted all claims for our dog's appointments. This insurance company has been a problem sense the beginning of August which is 2 1/2 months into our policy year. We have met our deductible right away and the vet is to cover 90% of the costs. Not all costs but most. This policy cost us 111.00 month and we are awaiting on at least $550.00 in reimbursements. The insurance company keeps asking for more of a description from our vet from the appointments and they get sent. However, they claim it isn't enough or haven't received any. The vet has proof of all submissions. This insurance company is delaying reimbursement for absolutely NO reason. We are very dissatisfied. Our vet has informed us that they have never dealt with a pet insurance company that is being this unrealistic.
Insurer: Nationwide
By: S
I appreciate the customer care from Nationwide, more than I could express in one sentence.
Nationwide really cares about their customers and their pets and they helped me in some difficult situations that my dog faced at a young age. They're great to work with and communicate with as well. I believe they do care about the customer and not just getting your monthly premium in their pocket. Thanks, Nationwide!
Insurer: Nationwide
By: Nicole
Happy to have Nationwide Pet Insurance for Thunder
Having Nationwide Pet Insurance for Thunder gives me piece of mind that if anything happens to him they will be there for us. The wellness policy is a great feature and helps cover the cost of routine vaccinations. Thunder has been under the Nationwide pet insurance plan since I adopted him from the shelter. I recommend Nationwide pet insurance to all pet parents. Thank you Nationwide Pet Insurance for caring about Thunder when he was at the doctor for allergies. The follow up email asking how Thunder was doing pleasantly surprised me. Thank you for showing compassion and concern.
Insurer: Nationwide
By: Lisa
Best Pet Insurance
I have the whole wellness plan and it has been a really good decision. My Cooper gets to have the best care and it is all covered under this policy. It is a definite must have if you have a pet and affordable. The claims process is easy and customer service is outstanding. It is nice to have someone on your side looking out for my pet.
Insurer: Nationwide
By: Crystal
Awesome pet insurance
All vlaums paud timely and correctly. Whenever I called, representatives are polite and helpful. One of the few insurance companies I never had an issue with.
Insurer: Nationwide
By: Melissa
Very happy customer!
The people at Trupanion are very friendly and easy to deal with. They are truly animal lovers, you can tell just by dealing with them.
Insurer: Trupanion
By: Ingo
A truly rewarding pet insurance!
I've only talked to someone over the phone twice, and both times, I was extremely pleased with how patient and helpful those people were.
Insurer: Trupanion
By: Jenall
Always a great experience
Trupanion staff are always helpful and polite, very pleasant experience all of the time. They understand what you're going through when your pet isn't feeling their best and help take the worry out of this experience.
Insurer: Trupanion
By: Mary