Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Excellent Experience!
My cat Oliver has been going through a lot of medical issue this year, and my pet insurance has been a blessing! It is very easy to use, and I get a fast answer from the nationwide team about my claims!
Insurer: Nationwide
By: Indiana
The best pet insurancer is Nationwide
I checked out multiple companies for pet insurance before signing up for Nationwide through my work. I found it covers better than most other companies and through my work the cost was the best. After a short time I had the unpleasant news that my Labrador puppy has a health issue that will be chronic during pollin season. After reaching my deductible my claims were processed quickly and paid well for medicine and the Veterinarian appointment. I was also pleased when I spoke with a representative about how I could email my claim instead of fax or snail mail. They were helpful and seemed to really care about my puppy. This company "Nationwide" is amazing! I just wish I had signed up my older dog when he was young before he had medical problems that has cost me thousands of dollars each year.
Insurer: Nationwide
By: Rochelle
Great Pet Insurance
Healthy paws is an excellent pet insurance provider. The claims process is seamless and painless! They also check up on your fur baby afterwards.
Insurer: Healthy Paws
By: Ghazal
You provide excellent service. Glad I have NATIONWIDE
Excellent service MIKKI’S is doing fine Thank you
Insurer: Nationwide
By: Delphine
Thank you for a great Program!
Nationwide, Wow you have become better since our first year. I have payroll deduction. No claim forms, your app is allows me to post immediately, you have partnered with Chase, Payment in less than 3 weeks instead of 6 weeks. I did notice that a claim during the Summer, you paid for her nail clipping but on my last claim you paid a smaller portion of the clippings. Husband and I are getting older and we prefer the vet handle clipping her nails. Overall, this program is outstanding and I highly recommend for all dog owners.
Insurer: Nationwide
By: Christine
Love the focus on wellness!
One of my Frenchies is covered by Nationwide and has the wellness rider. Being in the healthcare business myself, I understand the importance of focusing on wellness and prevention. I am grateful that Nationwide is there for me and Ari through both the good times and the not so good times. Thank you, Nationwide!
Insurer: Nationwide
By: Jodi
Amazing customer service!
Fast claim turn around, great coverage and even checked in after a major surgery to make sure my pup was recovering well.
Insurer: Healthy Paws
By: Emily
A pet lovers dream for taking care of your dog.
My pure-bred Maltese developed totally unexpected illness in his first five years. Not only does Healthy Paws cover everything that is expensive, they do so quickly and with concern. There is no better pet insurance; there is none that even compares. Thank you, Healthy Paws!
Insurer: Healthy Paws
By: Phyllis
Quick and easy
Great coverage and filing a claim is quick, easy, and painless. Integrates well with the VitusVet app.
Insurer: Nationwide
By: Shruti
I wish I could give more that 10 on 10 stars!
So easy to submit claims on the app, and customer service is the best. My friend has pet insurance from another company and he has so much stress submitting claims and they take forever to process. I have the whole pet with wellness plan (so great and still really affordable compared to other companies for what you get, even though my dog is 9). I never ever worry if she needs to make a trip to the vet. I wish I had gotten pet insurance sooner. Don’t wait! Nationwide really cares and I feel like we’re in good hands.
Insurer: Nationwide
By: Jessy