Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Recommend Nationwide Pet Insurance
As the mother of 4 dachshunds aging from 1 -14 I decided to purchase insurance on the younger ones as I wasn't privy to pet insurance when I got the old man. I have had no issues with payments for care received once my deductible was met. I would highly recommend this insurance. Tareyn
Insurer: Nationwide
By: Tareyn
Great experience!
Very glad I chose to continue with Pets+Us. My puppy came with a 6-week insurance plan and in that time had an accident and the claim was processed very easily. I have since maintained the coverage myself and she has since had yet another accident and again the claims process was very easy.
Insurer: Pets Plus Us
By: Kirsten
Excellent Service for Claims and Follow-Up.
Since we have had this Insurance on our dog, we certainly have used it and they have come through every time for us. Always very punctual and no issues. It is a very easy process to do also. We are very pleased with this Insurance.
Insurer: ASPCA
By: Paula
Appreciated the speed and response
I was pleased at the immediate response to the submitted claim.
Insurer: Nationwide
By: David
Highly recommended
We have policies with Heathy Paws for both of our Rottweilers and had claims for both of them. Healthy Paws not only is easy to use, this na to their app but also reimbursed us for all of our claims without fight or hesitation. The first claim took a littler longer, I think about 10 days or so, because they had to get our dogs file first but the next claim was resolved within a couple of days. They uncomplicated and very helpful. We are more than happy with them and highly recommend them.
Insurer: Healthy Paws
By: D
Hats off to Nationwide!
Buddy is doing well. It is a blessing to know that most all concerns can be covered by our present insurance policy. Over the past 3 years ALL claims submitted have been addressed and payment refunds are rapid. Our thanks to all at Nationwide! Paul & Kathy Landig
Insurer: Nationwide
By: Paul
Happy with experience
The only reason I didn't give 10 paws up is because there was a bit of a delay in the processing of my claim, being the first time we have made a claim. I do not fault the company for this delay. They needed to obtain the necessary background information to verify that it was eligible, which is completely understandable. The process itself, once it got going, made it a lot easier for us to concentrate on our dog's wellbeing, and helped us to be able to concentrate our efforts on helping him heal. I'm glad that Trupanion was our choice for pet insurance. As easy as it was, I'm hoping we don't have to make another claim for a long time, because that will mean our beloved pet is healthy. But it is very reassuring to know that we have Trupanion in our corner if we need them. It's nice to know that there are still businesses out there who are genuinely there to help their clients. Thank you for helping us with the care of our Charlie.
Insurer: Trupanion
By: Deanne
Easy and fast claim reimbursements
Nationwide pet insurance has been great! I've submitted two claims and received reimbursement quickly. Submitting claims is easy and the reimbursement amount has been more than I anticipated. Definitely recommend Nationwide pet insurance over any other pet insurance out there!
Insurer: Nationwide
By: Michelle
Nationwide has been amazing!
I was very skeptical about dog insurance. We have had Nationwide for almost a year and every claim has went smoothly.
Insurer: Nationwide
By: Lonna
Gone downhill fast
I've been a Healthy Paws customer for years. It used to be great, but the company got brought out by AON earlier this year. STEER CLEAR. Ever since the buyout my calls are getting re-routed to Indian call centers. The representatives on the other end of the line are not authorized to do anything and you waste 30 min on the phone with them trying to explain the situation. RUN, don't walk from this insurer. Sadly it's another typical story of a great business going down the toilet after getting brought out by a mass conglomerate. If you need more evidence look at the recent Glassdoor Reviews for Healthy Paws Pet Insurance.
Insurer: Healthy Paws
By: Ana