Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Happy with fast reimbursement
Good service
Insurer: Nationwide
By: Faye
We are so thankful for Healthy Paws!
Our sweet dog recently needed a cyst removed. She needed to see a specialist (or two) for tests and diagnosis. After surgery, she is on her way to being healthy again. The claims process was easy through the app, and all three reimbursements came very quickly. Having Healthy Paws let us focus on our dog instead of bills.
Insurer: Healthy Paws
By: k
he best pet insurance company , caring, efficient , jst wonderful
I can't say enough about this fantastic company. There are no claim forms, merely an invoice and diagnosis. Payment is in my mailbox in less than 10 days, no hassles. They care about the animals and check on their progress. They are perfect.
Insurer: Healthy Paws
By: Carol
CUSTOMER SERVICE IS THE BEST
What can I say you are the best in customer service thank you for all the great help I will stay with you as long as I am provided with the best service ever.
Insurer: Nationwide
By: Imelda
best service ever
very happy with all services, smooth transition when completing claim
Insurer: Nationwide
By: SUSAN
Grateful to Have Nationwide Insurance for my dogs!
This is our second year of having insurance and we were not really sure if it was a smart decision. It was THE BEST decision! The peace of mind that we have now for both our dogs is undeniable. Our oldest is a big klutz and what started as a bump on his leg turned out to be infection that lead to a few weeks of antibiotics and scrubbing his paw and follow ups, etc. Submitting the claims are easily done online and within days the money is deposited into my account that I set up electronically. Again, very easy! Customer Service has been great when I had a question regarding amounts.
Insurer: Nationwide
By: BETH
glad Nationwidecares
It"s nice to see that an insurance co is interested in how my pet is doing. Keep up the good work.
Insurer: Nationwide
By: Ann
#1 Pet insurance out there!
If you are looking for total coverage for your pet, then I would recommend Nationwide Pet insurance in a heart-beat. I was a long-time customer of VPI, which was acquired by Nationwide. Although a little pricey, it is well worth it as the "Whole Pet With Wellness Plan" is phenomenal. Using the "Vitusvet" phone application, you can electronically submit claims and get reimbursed within 48 to 72 hours. Their customer service is excellent.
Insurer: Nationwide
By: Krish
The BEST Insurance For Your Pet
My sweet 4.5 year old Labrador Retriever, Roscoe, was diagnosed with osteosarcoma 3 weeks ago. A decision had to be made quickly as to what care we would be able to give him. He is our everything! We are choosing to fight cancer and Healthy Paws has been behind us every step of the way. They have proven to be reliable and compassionate! Submitting claims is as easy as taking a picture of the invoice and uploading to the app. Roscoe is undergoing chemotherapy and had his front leg amputated. Healthy Paws responded quickly and has paid what was promised with every invoice. It’s seamless and I’m beyond grateful that we have it.
Insurer: Healthy Paws
By: Holly
Great
Great company to work with. Very helpful and efficient
Insurer: Nationwide
By: Maggie