Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Claim submissions are easy. They respond within 48 hrs that the claim was received and is being reviewed. When we get another dog, we will use this company for pet medical insurance.
Insurer: Nationwide
By: Laura
Excellent!
Excellent response time from submission of claims to receiving payment!
Insurer: Nationwide
By: Karen
Great Service for Pets
We have had this insurance for years and it is, by far, the best investment we have ever made. I wish they could run all insurance of all types the same way - not just for pets but for people, cars, boats, homes, RVs, etc. This works the way all insurance is supposed to work. I recommend it to everyone every chance I get and living in a 55+ community that is very often.
Insurer: Nationwide
By: John
Nationwide is a great choice
I have two hooligan puppies and Nationwide is great! They even have a phone line that I have used to ask questions about food and general care.
Insurer: Nationwide
By: Melissa
Easy, quick, no hassle reimbursement!
This was the first claim I've had to submit and I could not be more relieved with how easy and simple it was. I submitted online, and roughly a week later had reimbursement. Nationwide sent me confirmation emails letting me know the claim has been received and was being reviewed. I was skeptical when getting insurance (first time) but Nationwide has proven to be hassle-free and worth every penny.
Insurer: Nationwide
By: Cindy
Love Them!
I'm extremely thankful for what Healthy Paws has covered for my dog. Ranger is the best companion but has had health issues from day one, and though it's worrisome to get big vet bills for his procedures, medications, etc., I always feel less stressed because I know Healthy Paws covers so much of his costs. Especially with this latest procedure, I was extremely thankful to see them come through and help me out. Their communication and prompt refunds are incredible. Plus, they check in with their clients which really makes a big difference. I don't know what I would do without them!
Insurer: Healthy Paws
By: Courtney
Best Pet Ins company ever!!!!!!!!
We have 2 German Shorthair Pointer Hunting Dogs - we've never had a need for pet insurance, but something told me that with these 2 I may need it. Nationwide has been a godsend - we've had a couple of minor accidents that have been fully covered and we are so grateful. Their claim submission process is super easy and their customer service is very caring and helpful. I would recommend them to anyone looking for pet insurance!
Insurer: Nationwide
By: Gina
Great turn around time for this claim
Nationwide Pet Insurance is great! Their customer service is always friendly and helpful. This claim was submitted via USPS mail and we got our claim processed and paid in less than a month. We recommend having this pet insurance coverage.
Insurer: Nationwide
By: Shelda
Reimbursement aspect of policy needs to be communicated better
Nationwide needs to better communicate the fact that this policy does not function in a manner similar to human health insurance. The claims were needlessly delayed in processing because of an unawareness on my part that this is a policy that essentially works in a manner that is "we don't pay until you pay." Claims are still processing for care that was provided back in August.
Insurer: Nationwide
By: Martin
Wonderful
Great peace of mind. Appreciate concerns and service
Insurer: Nationwide
By: K