Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Claim Process
Submitting my claims is super easy with the app. Processing time with the app is fast and I receive my money in a week
Insurer: Nationwide
By: Michael
Nationwide is the best
Nationwide has been great in helping through a very difficult time with our dog. Without their assistance, we would not be able to do all of the testing to help figure out what is going on with our dog. Their customer service is also great.
Insurer: Nationwide
By: Jess
Happy with Nationwide
I have been a client of Nationwide (previously VPI) 15 years. All four of my dogs are insured. Payments are timely. Customer service is very good. I have never had an issue.
Insurer: Nationwide
By: Jo
First Claim
Quick and easy service.
Insurer: Pets Best
By: Phyllis
Dachshund IVDD
Thank you so much. I never thought my dachshund would require back surgery—we’ve done all we could to keep him healthy. Embrace was recommended as covering breed-specific issues. It was nerve-wracking waiting bc the bills were so high, but the customer service was great. Thanks in particular to Shannon. Thank you!
Insurer: Embrace
By: Rachel
Update on Huckleberry
We love Nationwide Pet Insurance! Throughout the process of getting Huckleberry’s claim filed for his emergency surgery, everyone I spoke with was amazing and extremely helpful! We are very grateful for his insurance. It was extremely helpful during that stressful time and allowed us to pay for emergency surgery. We’re very happy that we chose Nationwide!
Insurer: Nationwide
By: Haley
So responsive and caring
Nationwide is the insurer to have if you have a sick pet or one the is perpetually injured. Claims are easy to submit and reimbursement is returned quickly. Their hotline has also been invaluable and were the ones to alert us that our pup’s cough should get checked out. Highly recommend!
Insurer: Nationwide
By: Jackie
The coverage is great! The web portal not so much
The coverage is great! I love that wellness visits and all his vaccines and prevention is covered. I do not like the web portal. It’s cumbersome and difficult to navigate. It was hard to find the link to VitusVet for the initial setup for ‘easy’ claims. Othellos breed is not listed in many places, but Is acknowledged in the initial quote section. Why is that? I wish there was a snapshot where we can see where we are with meeting the annual deductible, instead of opening all his documents and calculate it ourselves as best we could. Coverage is great. The web portal has room for improvement.
Insurer: Nationwide
By: Caitlin
Very happy to have it.
Very good customer service, no complaints.
Insurer: Hartville
By: Rob
Often referred
I've had dogs for 30+ years and have insured them through VPI and Nationwide for the past 10-15 years. I'm often asked by friends and family about pet insurance, and I've always recommended VPI and Nationwide. Periodically the turnaround time on claims is slow, but usually it's very timely and when needed the on phone resources are very helpful and friendly.
Insurer: Nationwide
By: Dan