Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Stop Looking! You have found the best insurance out there
Healthy Paws is the only reason my staffie is alive today. My puppy came down with an awful infection. The first week in the hospital was $17,000.00 alone. The assistance and care I received from the Healthy Paws staff was amazing. There was no "questioning" of the bill, no delay in payment, and the staff seemed to genuinely care. We have both of our pets with Healthy Paws and would never go with another company. We often recommend Healthy Paws to friends and after they compare other companies, they also end up with Healthy Paws. You cannot go wrong.
Insurer: Healthy Paws
By: Nicola
Truly saved my finances and my cat’s life. Thank you!
Really easy to submit claims and I’ve been paid out within 30 days or less every single time. Nationwide pet insurance has made keeping my cats safe and healthy so much easier.
Insurer: Nationwide
By: Elina
Lack of acceptance of diagnose from Vet... TOOOOO long to processes.. One person said accepted next under review
Not smooth at all.. Seemed I got a different answer every time.. Seemed to be questioning diagnose from Vet... Hope from this point forward its not like my last 2 claims Not sure about recommending your company..
Insurer: Nationwide
By: Rhonda
So glad I got Pet Insurance
I am so glad I got Pet Insurance!! We brought home 2 mini Australian Shepherd (American Shepherds) about 3 years ago. Very healthy, active pups! My male started to have some pain in his left leg, hip area. I took him to University of Illinois Clinic and it turns out that he has some congenital abnormalities in his spin. So far Embrace has stepped up and paid claims for his diagnosis and care. This includes an MRI, spinal tap, and various other tests to get a diagnosis, plus medication and follow up visits. We are still in the process of figuring out what can be done to make him more comfortable, and I am so thankful that I got Embrace Insurance, I don't know what we would have done without it.
Insurer: Embrace
By: Sheila
Claim payments have improved 100%
I recommend Nationwide Pet Insurance to everyone O speak with. I gave a very high recommendation to my vet, Rensselaer Pet Care. Customer service could use some work with individuals out payment of claims has improved. When VIP claims were paid within a week, Nationwide was at least 3 weeks, the last two claims have been paid very quickly, so great job on correcting this issue. Keep up the great work! I continue to be your advocate!
Insurer: Nationwide
By: Janna
Review of service for Claims at Nationwide Pet insurance
Submitted claim via web. Claim was processed quickly and efficiently. The insurance is worth not having to worry about pet care. Love it.
Insurer: Nationwide
By: Scott
Great, quick & easy filings.
I only gave the overall rating of 9 as this is the first pet insurance I have had. I have nothing to compare it to. With that being said this is easy through Vitus Vet and I get my reimbursement quickly.
Insurer: Nationwide
By: Thomas
Pet owner
I wish all insurance companies were as easy to deal with. Thank you! We already have recommended you and your pet insurance to multiple people.
Insurer: Nationwide
By: Ellen
Nationwide Pet Insurance is the best!
I received a trial membership for Nationwide insurance when Bear was adopted. Kept it because I thought I might need it at some time. I am grateful I kept it. 3 years after adoption she was diagnosed with food allergies and lost her hair. It has been 3 years of fighting allergies and a recent bout with staph infection in ear. Nationwide has paid for a good portion of the bills. I am thankful to them on quick payments and what is covered. With the stress of all the treatments and my time in taking care of her and the medications I did not need to add the bill paying to it. I am happy to say that finally she has 90% of her back and the infection is cleared. Thank you, Nationwide for caring about my pet.
Insurer: Nationwide
By: Dianne
Everything was great
Everything went well for Gunner and his neutering. Thanks for your help.
Insurer: Nationwide
By: William