Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Excelletnt service
Figo was amazing in their response time and their patience with our Vet
Insurer: Figo
By: Marcia
Figo is the Best!
I only had Figo pet insurance for 10 months when my last Golden Retriever got sick and was diagnosed with stomach cancer. After multiple vets, tests and surgery our bill was over $18,000. I turned in my bills and within a week they had the money in my account. Unfortunately my girl didn't make it through surgery. They even sent me a card, all signed personally from the Figo employees. They are a great company and easy to work with! I will never go without pet insurance.
Insurer: Figo
By: Kerry
You saved Shadow, and my budget again.
You came to Shadow's rescue again. Thank you so much. It's nice to know that you have our back. Shadow has a heart problem and needs constant Care. I recommend you to anyone And everyone who will listen!!!!
Insurer: Trupanion
By: Jeanne
Awesome
Just amazing customer service..
Insurer: Figo
By: Michele
Never had a problem
I love pets best. I've never had a problem filing a claim or receiving payment. It's the best insurance for peace of mind, knowing that if anything happens I can rely on the insurance without complications
Insurer: Pets Best
By: Gail
Professional and Fast!!
All reps were very easy to reach and I got all my concerns answered quickly!
Insurer: Figo
By: Monica
Best pet insurance there is!
I am so happy I signed up with Figo. You hope you never need to use the insurance but when you do Figo makes it so easy. It is super easy to submit a claim and they process the claims very quickly. They make it very clear what is covered and I have not had to dispute anything.
Insurer: Figo
By: Kate
Awesome
I have two bulldogs insured by Figo. The first bully was insured for just weeks when he had a terrible accident. The coverage provided by Figo was God sent. They are quick to reimburse and offer great customer service as well. That is why we insured our puppy with Figo also. Our vet was the one to recommend Figo.
Insurer: Figo
By: Kimberly
TRUPANION IS BEYOND WONDERFUL!!!!!!!
I can't say enough good things about Trupanion!!!!! I remember back in the day wondering if we should do insurance. What a no brainer that was! We have used Trupanion multiple times and everyone would say there was no way they would continue with our claims. Well they were WRONG! i can't get over how great they have been. Trupanion continues to honor their contract as stated. My Newfoundland has had 2 major surgeries in one year and they covered both.....along with multiple visits to the dermatologist. If you are wondering about insurance and who to use, I would recommend to the fullest...TRUPANION!!!!
Insurer: Trupanion Canada
By: Lisa
Great Insurance to cover a pet!
I have been with Nationwide Pet Insurance when it was VPI. I have been happy with the insurance. It easy to submit a claim and claims are processed quickly.
Insurer: Nationwide
By: Sharon