Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Amazing response
As always, submitting a claim through your website is easy. The same day, I received confirmation that my claim would be paid and the money was deposited in my bank account a few days later.
Insurer: Figo
By: Sharon
Great service, reasonable rates
Very quick to respond and cover most everything at a reasonable rate. Having a very curious and active pit makes for trips to the vet more often than we would like and Healthy Paws has literally saved us thousands of dollars on vet bills. Super easy to work with and really nice and pleasant staff, always quick to answer any questions.
Insurer: Healthy Paws
By: Matt
Excellent
Thank you very much for your excellent service and rapid reply to my claim. Keep up the good work and I will be recommending Trupanion going forward Best Regards Peter .
Insurer: Trupanion
By: Peter
Great service.
We have had a number of issues this year with both of our dogs. Nationwide has been responsive and easy to work with.
Insurer: Nationwide
By: Mark
Relief to have coverage!
We were blindsided by a condition I had never heard of in our puppy. It could have cost us thousands to have his shoulders repaired and to give him the comfortable life he deserved. The process was extremely smooth and the customer service was excellent! Thank you again for making this part an easy process.
Insurer: Trupanion Canada
By: Kirsten
Great service and claim processing
Great service and claim processing
Insurer: Nationwide
By: ashok
Fantastic coverage & service!
Thanks so much Nationwide team! We have a couple old rescue labs. One has some health issues, the other just cruises through life. Nationwide covers them both and there's never a problem with claim processing. Service is fantastic. No hassle and we thank you for taking care of our Chopper! Thanks
Insurer: Nationwide
By: Todd
Wonderful insurance.
I am so happy with Daisy's coverage and the ease of filing claims. When Daisy became ill on a Saturday night, I called the vet helpline and was able to speak with a nurse (who followed up with me). That was very reassuring.
Insurer: Nationwide
By: Susan
I like to policy that Sean has.
I like the policy and the response time to complete a claim.
Insurer: Nationwide
By: Cynthia