Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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So easy and the response is so fast.
The app is very user friendly. The Chase ACH is brilliant. Customer service is fantastic
Insurer: Nationwide
By: Paul
The claim process has become easier and claims are processed quickly.
I have had VPI insurance for more than 20 years. The claim process has become more efficient and easier to navigate. I appreciate the prompt processing time and the comments on the claims.
Insurer: Nationwide
By: Sharon
Excellent service!
Very efficient and quick service. Very happy!!
Insurer: Nationwide
By: Michael
Best pet insurance
We have been with VPI, now Nationwide, for years. We review and investigate other companies but always stay with them due to customer service and comprehensive coverage.
Insurer: Nationwide
By: Mary
Daisy's Story
ASPCA Pet Insurance has been beyond fantastic with everything, from the phone calls to the updates what more can I ask for. They helped me so much and first thing they ask on the phone is how my Daisy is doing. I made a absolute best choice with ASPCA Pet Insurance.
Insurer: ASPCA
By: Myrta
Excellent customer service, ease of submitting a claim and quick turnaround of payment.
My dog has been covered by Pets Best since I rescued him at 11 months old. He's now 7 and has had many health issues. Because of Pets Best I've been able to get him treatment from specialists that I would have struggled to afford without the insurance. Filing a claim is very easy and the reimbursement is usually in my checking account within days of filing. If there's ever a holdup, I've always been informed via email. I highly recommend them.
Insurer: Pets Best
By: Becky
Great company....
We adopted a rescued beagle/basset mix. Best thing we ever did. He had been through quite a bit of trauma by the time we rescued him. My sister suggested we use Healthy Paws for our dog's insurance company. Recently our dog had to have an unexpected surgery. We paid up front for the surgery and filed a claim with Healthy Paws. I called the number due to a question I had. The representative I spoke with was beyond helpful. Once the paperwork was received we had check in hand for reimbursement with 10 business days. Can't complain with service like that. Great company!!
Insurer: Healthy Paws
By: Toni
We're grateful for the help with our French Bulldogs vet bills.
We've referred many friends to you, because we've been more than satisfied with your service.
Insurer: Nationwide
By: Brian
grateful! surgery covered
My dog mochi is a 4 year old Maltipoo, he is my first dog so he is super spoiled and has been insured with healthypaw since he was 6 months old. Recently he had a ruptured disc from jumping off the sofa and needed an emergency laminectomy. The estimated cost was around 10-14k, which typically with all the pet insurance out there, you would have to pay upfront and then get reimbursed. However, I called healthyPaw to see if they can work with the vet and pay the vet directly, which they did!! They responded my request to formal pre-approval email to me and my vet. within a few hours (I think I got the email response within 3hrs). The total cost of the bill was covered per the insurance plan I have for Mochi. On top of that, Mochi will need physical therapy to help him walk again and the physical therapy vet I am working with says healthypaw will cover almost all their services they provide there, will update the review after PT treatment/reimbursement. I cannot say how grateful I am for having HealthyPaw!!
Insurer: Healthy Paws
By: anni
Peace of mind for our entire family
Our Lab Max has A full 5 acres to play in and frequently comes home with strange things he has found. His well being is our prime concern and knowing that when we need a vet visit we are fully covered. The few claims we have made to ASPCA Pet Insurance have been handled not only very professionally, but very promptly !
Insurer: ASPCA
By: Bob