Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Wonderful customer service and prompt reimbursement.
We are so grateful for your amazing and compassionate customer service as well as your prompt payment. I couldn't be happier. Having the insurance made it so much less stressful during a very difficult time. Thank you from Beau too!!
Insurer: ASPCA
By: Rita
Best way to take care of your fur baby!
Trupanion has supported us through a very tough time when our precious dog Stella was very sick. It’s so easy to use and delivers what’s promised. We could focus on our little Stella and didn’t have to worry about the money aspect. It’s accepted everywhere and it’s better than any human insurance EVER! And I know, I work in human health care.
Insurer: Trupanion Canada
By: Karolina
Great Company
I uploaded the bill from my Vet and heard right away that they were working on it .I received E-Mail the next day that the funds would be deposited in my checking account and it was there the next day. I feel everything went smoothly and I'm very happy.
Insurer: Pets Best
By: Deborah
Great customer service with a quick response time
Claims are processed quickly and thoroughly, and explained in detail. Questions have always been addressed in a very timely manner, and resolved quickly. I recommend Pets Best to anyone I know interested in pet insurance. Prices are very competitive, with great coverage and multiple options to choose from.
Insurer: Pets Best
By: Jennifer
Always happy
Pets Best has always taken very good care of my dogs! I have always been completely satisfied and recommend this company to all of my family and friends.
Insurer: Pets Best
By: Cindy
Insurance is a blessing
My 12 1/2 yr German Shepherd is remarkable. She has hip dysplasia, arthritis and Degenerative Myelopathy. Any one of these could make a dog give up hope. I am doing everything I possibly can to make her feel better. This includes 6 different medications and at least monthly vet visits. Pets Best enabled me to help pay for these costs. The reimbursements have been without delay. Insurance has been a blessing as my costs less Pets Best Insurance reimbursements are a fraction of the bills.
Insurer: Pets Best
By: Evelyn
Quick and Easy Claim
I have the Wellness Insurance and I took Frisco for his first check-up. My claim was processed at my veterinarian's office and I received reimbursement within 2 weeks. An explanation was added as to why a prepaid treatment was not paid. The EOB listed that I should resubmit this portion with the diagnosis, which I did and I am hopeful that I will get some reimbursement. Pretty easy communication.
Insurer: Pets Best
By: Stephanie
The best!
Excellent company with amazing customer service! My dog had to have emergency surgery to remove bladder stones and Healthy Paws was there every step of the way. They didn’t hassle me about coverage or give me a hard time with my reimbursement once the claim was submitted. Money was direct deposited in my account within a few business days. Would completely recommend them to everyone.
Insurer: Healthy Paws
By: Gina
The best pet insurance around!
Bella is doing much better. This is the best pet insurance on the market. Ease of use, best customer service and excellent benefits!
Insurer: Nationwide
By: Lori
Super easy claim reimbursement!!!
So glad I chose Nationwide Pet Insurance over other pet insurance companies. Submitting a claim for reimbursement is simple and easy!! I have never had a problem with any of my claims. I chose the plan with the best coverage and it's been worth it!
Insurer: Nationwide
By: Jeannie