Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Very fair and easy to use claims process.
The Nationwide premium is worth it for the peace of mind to cover my precious boy. He is my second dog with Nationwide and they have been easy to work with, and fair about what is covered and not covered. I recommend it to all my friends who have furry family members.
Insurer: Nationwide
By: Julie
besides the length of his last claim, still not paid, we have been happy
I have been satisfied, not sure why our last claim has not been paid yet or what the hold up is
Insurer: Nationwide
By: Kara
You insurance company is better to deal with then my human insurance.
Great service, better than my human insurance
Insurer: Nationwide
By: Jacque
Love them
The claim system is easy to follow/file and I received very fast response times and reimbursement times. The customer support is also outstanding. Highly recommend
Insurer: Healthy Paws
By: Faith
Reassurance to know that pet medical costs were promptly reviewed and check was sent out!❤️
My Havanese 8 month old puppy became ill and had to go through a series of blood work over a weeks time. This was extremely costly and upsetting as his illness was unexpected. Healthy Paws promptly reviewed each claim, which I immediately uploaded upon paying to the hospital, sent clear explanations of application to the the deductible and quickly sent a check when my deductible was met. I felt lucky that I had the foresight to enroll him when I first got him.
Insurer: Healthy Paws
By: Andrea
Very satisfied
Very happy and satisfied with Healthy Paws. Excellent coverage and support!
Insurer: Healthy Paws
By: Abbie
Company reflexively denies claims, and refuses to speak with insured
The sales team is wonderful and accessible, but once you sign up, don't expect to get that level of care ever again. Company denies all claims submitted without adequate explanation. All calls go to a call center in India, most times you can't even get through, and if you are lucking enough to speak with a human and leave a message, it will not be returned. They may eventually honor a claim, but it requires so much effort and time, I'm guessing most people give up. That is a long-honored strategy in the insurance industry, incidentally.
Insurer: Healthy Paws
By: Sydney
Nationwide coverage brings me peaceful mind
Nationwide is always there to help time pay my pet care.
Insurer: Nationwide
By: Noelia
Much better
Nationwide is much better than last insurance co. They pay out better and are concerned about the animals
Insurer: Nationwide
By: RUTH
Quick Turnaround
Our dog had a major laceration that required stitches. Nationwide was very responsive and provided feedback and reimbursement in a very timely manner. When additional medicine and stitches were required, Nationwide once again was very responsive and ensured we were reimbursed for the additional cost associated with the original claim. Highly Recommend Nationwide and their Customer Service
Insurer: Nationwide
By: Jim