Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Quick Claim Service
Claim Service is quick and easy. I was certainly surprised to receive an email asking how my dog was doing after a recent vet visit for him being sick. Now that's customer service at it's best!
Insurer: Nationwide
By: Ruth
Wish my Insurance were as Good as my Cat's Insurance
You have the best customer service of any company I have dealt with in years. And you put my (human) insurance company to shame. In my next life I'm returning as a cat with your insurance.
Insurer: Nationwide
By: Malka
Outstanding Service
Your service has improved immensely this past 6 months. My claims have been processed much faster and in a very timely manner. Very high marks from me as I appreciate the exceptional service .
Insurer: Nationwide
By: Jeff
Outstanding!
Outstanding service. Fair pricing. Quickly paid claims.
Insurer: Nationwide
By: Hollea
Thank You!
Nationwide is excellent! I had an emergency visit to the ER vet on Thanksgiving AM, my dog had to be hospitalized for the night, luckily he was discharged the next day but even w the holidays, Nationwide reimbursed me early the next week. Knowing they have my dog covered makes me very happy and content that he is taken care of by an amazing and professional company. HIGHLY recommend them.
Insurer: Nationwide
By: Rachel
Best Pet Insurance
I love this pet insurance. I had insurance for all my pets for many years with other provider whom I was happy until they got sold to another company who forced all customers to change policies, I did not want to and by the time of my renewal they use any excuse possible to get me out; unfortunately one of my dogs got sick and sadly died after surgery and I got not insurance. They tried to get me back which of course I refused. Then I found Healthypaws and couldn't be happier. Best possible options for my pets needs, fair priced, fair deductibles, excellent customer service and wonderful claim processing system.
Insurer: Healthy Paws
By: Gina
The best insurance claim experience I have ever had.
Nationwide Per Insurance has been an exceptional experience. Submitting claims via VitusVet App is seamless and I just signed up for electronic payment. Excellent. Our human health insurance is light years behind and is one of the best known and widely accepted.
Insurer: Nationwide
By: Nicole
Such an easy process
The claim process and the app is so easy and efficient. I had no problems processing any of my claims. I would recommend Nationwide to a friend for sure.
Insurer: Nationwide
By: Derek
Wonderful Customer Service with Competitive Rates
Wonderful Customer Service with Competitive Rates. Claims processing is easy. Claims reimbursement is relatively quick (2 - 3 weeks). Customer Service Reps are always friendly, knowledgable and willing to find what's best for your pet.
Insurer: ASPCA
By: Kori
I did not receive a satisfactorily explanation regarding the excessive deductible on the visit 12/11.
I did not receive a satisfactorily explanation regarding the excessive deductible on the visit 12/11. Why should I be penalize due to the why the vet entered the reason for my visit. The reason for my visit was all tied to the final diagnosis of cushings, she did send me the appeal form.
Insurer: Trupanion Canada
By: Sarah