Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Covered Cats
I like the availability of phone support. Everyone I have dealt with has been professional and friendly. I wish a little more was covered. With three cats covered it can get pricey, but they are young and I expect to get good use out of having insurance as they age. I wish I had had it with my previous cats.
Insurer: Trupanion Canada
By: Tasha
Every time I call I get great service.
Every time I call, I get great service. The reps take their time to hear me and explain and answer any questions that I have.
Insurer: Trupanion Canada
By: Natalie
I have always been pleased with the promptness in paying claims.
I have always been pleased with the promptness in paying claims. Have always spoken to knowledgeable employees.
Insurer: Trupanion Canada
By: Margaret
Grateful for Trupanion!
My claims are always handled quickly and efficiently. I always rave about Trupanion!
Insurer: Trupanion Canada
By: Teresa
services are great
services are great
Insurer: Trupanion Canada
By: Therese
Quick & easy claim process
The process was easy and quick. The explanation was clear and well written. I was very pleased with the whole experience!
Insurer: Trupanion Canada
By: Dorothy
Very easy and hassle free
Very easy and hassle free
Insurer: Trupanion Canada
By: Darcy
3 Happy Dogs & Owners
We are very happy with Trupanion's excellent customer service, ease in filing claims, and =expedient reimbursement! Thank you
Insurer: Trupanion Canada
By: Eleanor
Excellent Service
Nationwide has provided wonderful customer service - responding promptly, processing claims efficiently, and keeping me in the loop through this process!
Insurer: Nationwide
By: SUZANNE