Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Very quick in responding I'm happy with overall service!
Very quick in responding, I'm happy with overall service!
Insurer: Trupanion Canada
By: Raquel
Highly recommended!
Claims are always processed in the timely manner. Excellent customer service.
Insurer: Trupanion Canada
By: Carla
Easy to do a claim good communications web site very friendly and easy to use
Easy to do a claim, good communications, web site very friendly and easy to use
Insurer: Trupanion Canada
By: Wayne
Trupanion Pet Insurance is the best!
Excellent customer service from beginning of a claim to the end. Worth every penny for monthly premiums. Always friendly and always fair. I'm so happy we went with Trupanion 10 years ago. I would encourage anyone looking for pet insurance to buy from Trupanion. They are surely the best Company. Their coverage is excellent.
Insurer: Trupanion Canada
By: Mary
Kate.P. Owner of 5 years old GSP
Fast. No hassle. Great service
Insurer: Trupanion Canada
By: Kate
Bailey's hospital visit
Great experience and timely response to my claim.
Insurer: Trupanion Canada
By: Russell
Thumbs up to Trupanion
I appreciated the pre approval and It nay had to pay my portion at the veterinary clinic. Trupanion was fast and they covered almost everything. Very happy, as it is already stressful when your pet is sick, and not having to worry about a huge bill was great. My dog was able to get the care he needed to get well.
Insurer: Trupanion Canada
By: Kristen
I have been more than impressed with the kind caring and prompt service.
I have been more than impressed with the kind, caring and prompt service. I truly appreciate the professionalism and empathy.
Insurer: Trupanion Canada
By: Carla
Satisfied Customer.
I have filed multiple claims. After the first main one was Approved, which took a couple weeks, the claims have all been opened, approved and paid in less than a week.
Insurer: Trupanion Canada
By: Kimberly
Pleased!
So far I have never had a negative experience with Trupanion since I joined in 2014.
Insurer: Trupanion Canada
By: Robbie