Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
Other Categories
Classic bad insurance
They will find away to not pay your claim on your dog , find another insurance do not use them
Insurer: Figo
By: Randy
Nationwide Pet Insurance is great!
I just can't say enough good things about how Nationwide Pet Insurance operates. The customer service is wonderful. Claims processing is fast and easy!
Insurer: Nationwide
By: Cathy
Trupanion is awsome
The folks at Trupanion are the best. Whenever I need to file a claim it is so easy and they respond immediatly. Recently, my vet hired a new technician who misfiled a claim. Trupanion sorted it out and called me to explain what had happened. With any other health care provider I would be on the phone for hours over many days trying to sort things out. Not so with Trupanion. And, the best part is they really care about Wally. I couldn't be happier with Trupanion and the wonderful culture they nurture there.
Insurer: Trupanion
By: Lissa
Excellent pet insurance in time of need
My dog was almost 10 when I signed up with Healthy Paws but I am so glad I did. Not very many pet insurances would take older dogs. He turns 15 in January and is now having many health issues and problems so recently I have been reimbursed for his claims. What a big help for all the costs exceeding normal costs. When you have extensive tests costs involving your vet, vet specialists, additional blood tests, ultrasounds, etc etc. I was so glad to have Healthy Paws by my side. I don’t know what future will bring, maybe my little one can live an additional 1-2 more years. He does have cysts by his pancreas and kidney and has cushings disease so is on a special diet now. Luckily I believe cysts are slow growing but specialist will watch this and I am so fortunate to have Healthy Paws. I may not have done all the extensive and further testing If I did not have pet insurance. Healthy Paws is truly worth the peace knowing what’s hurting your little one. Their customer service is excellent, payment reimbursement fast and truly worth the monthly insurance costs. I’d recommend this insurance to anyone looking for out of the ordinary care expenses.
Insurer: Healthy Paws
By: Gail
Nationwde has been great for Malia.
Ever since we have got Nationwide insurance for our Malia they've been great. According our Vet her "itch" problem could be a life time problem.
Insurer: Nationwide
By: Sheila
Nationwide is fast and easy to use.
I am very happy with the customer service I have always received. The turn around time once a claim has been filed is usually shorter than the 30 days. Always friendly and extremely helpful. They take the time to listen to you, which means a lot when you have a sick furry family member. I love to share information about nationwide to all pet parents.
Insurer: Nationwide
By: michelle
Coverage Review
I think the insurance coverage and customer service in terms of answering questions, filing and processing claims is very good. The only comment I have is about removing exclusions from policies. I have submitted another request to have an exclusion removed and hopefully it will be approved. The reason for denying the removal the first time was that my dog was still on a prescription diet. This I found to be ironic since his diet is keeping him healthy and thriving. The only visits he really has had to the vet are for well checks and to purchase food during the last year.
Insurer: Nationwide
By: Sally
Healthy Paws is a great organization!
Healthy Paws -- great customer service, fast, courteous -- easy to deal with. We're very thankful we have Healthy Paws for our dog -- it's been extremely helpful to us.
Insurer: Healthy Paws
By: Jane
The BEST decision!
My policy covers the wellness check and preventive meds, the monthly premium really pays itself off throughout the year. The ER visit sometimes happens but I am never worried about the cost because most of it is covered by the insurance. I want the BEST for my dog and I would not want to be in a position where I need to choose between my dog's life and the lack of funding. The customer service is amazing, I spoke with a young man named Brice, he was so professional and sincere. He said he'd follow up on my question, and one week later he really called me and I could tell that his supervisor and he were working hard to answer my question. I felt like they understand that my dog is my baby, not and I am just not a business profit to them, I felt that sincerity and kindness towards my affection for my dog. I would stay with this insurance company as long as my doggie is around! This was the best decision I've ever made, now our dog can get the best vet care I can possibly give without worrying about the expenses!
Insurer: AKC
By: Mina
Awesome
You’re awesome! You are the only pet or human insurance that has ever called to inquire about one of it’s insured to follow up on it’s health after surgery. I’m a active physician of 60 years and I have never seen or heard of such kindness or concern. Thank you so much for your concern and goodness. By the way, Rayna is feeling good—and many thanks to you. Nationwide Insurance is an excellent pet health insurance in every way. Mary and John Milionis
Insurer: Nationwide
By: John