Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I was required to secure this insurance and the fact that it only covers major medical and not preventative it isnt a valuable as I would find something that covered those things.
I was required to secure this insurance, and the fact that it only covers major medical, and not preventative it isnt a valuable as I would find something that covered those things.
Insurer: Trupanion Canada
By: Janice
Great service but not so great computer syst
Great service, but not so great computer syst
Insurer: Trupanion Canada
By: Abigail
Walley's Congestive Heart Failure
When It comes to the drugs needed for Walley's heart I am so happy I have paid for the insurance all these years. However I was disappointed to find the insurance did not cover my having to take Walley in, after him being on the meds for 6 mths, to ensure the meds were being effective. That visit was not diagnostic, anymore than a follow-up visit after surgery would be. Other than that, I appreciate the speed in which you process a claim & the very pleasant staff when I have called with questions.
Insurer: Trupanion Canada
By: Sharon
The way they helped me with my prevoous claims
The way they helped me with my prevoous claims
Insurer: Trupanion Canada
By: James
True pinion has been easy to work with and they follow through and paid their claims without any difficulty
True pinion has been easy to work with and they follow through and paid their claims without any difficulty
Insurer: Trupanion Canada
By: Jennifer
Very patient employees to handle all of my questions.
Very patient employees to handle all of my questions.
Insurer: Trupanion Canada
By: Linda
Ana was extremely helpful and even helped me save some money.
Ana was extremely helpful and even helped me save some money.
Insurer: Trupanion Canada
By: Vilma
Awesome customer service
Awesome customer service
Insurer: Trupanion Canada
By: Stacy
Because she was more than helpful.
Because she was more than helpful.
Insurer: Trupanion Canada
By: Martie
Best customer service.
Best customer service. Never had problem with my claims. Everyone is always so nice. No matter what I call for, it is taken care of with that first call with no problems. Truly the best!!
Insurer: Trupanion Canada
By: Richelle