Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Happy Customer
I've had Nationwide Insurance for my Rat Terrier since she was about a year old and have been consistently happy with the service.
Insurer: Nationwide
By: Susan
Great service
This is the first time I have had pet insurance. I didn't think it would be worth the money. Wow, was I wrong! It started the day we brought our bulldog puppy home. In her first year we have been reimbursed more than the cost of the insurance. She needed knee surgery and it was covered with no issues. I submit claims. I have the money within a week. It's in my account within a week of submitting a claim! The service has far exceeded my expectations.
Insurer: Nationwide
By: Karen
Pretty Easy process
Overall the process was VERY easy. The ability to upload the bill was easy, follow up on the website was not easy to see where the review was at, the claims page just noted "under review". The only issue I had was where the payment was sent. I had two different vet bills and I did ask that payment be sent to the vet's directly. Whoever cut the check sent the entire claim about to 1 of the clinics. When a customer care rep called to check in, even she could not tell me where and what about was being sent. This has delayed the process as the check now has to be re-issued to me to properly distribute the funds. However, overall the process was easy and when I do talk to someone they are very caring.
Insurer: Hartville
By: Laura
Very Satisfied
I have had one claim over the years, however my son has had two. With regard to each claim there has been no problems and nationwide paid each claim in a full and timely fashion.
Insurer: Nationwide
By: Tim
One of the best things I've ever done is sign up for pet insurance with Nationwide.
I never thought I would be one to have pet insurance but I'm so glad I signed up and I would never not have it now. Nationwide makes the claim process easy. Every time I've had to talk to someone on the phone they have been so pleasant and helpful. I would highly recommend Nationwide to anyone with pets.
Insurer: Nationwide
By: Andrea
Pre-existing condition policy is ridiculous
I got pet insurance thinking it would benefit my animal in the instance it got sick, for shots, etc....the first claim I made my dog was sick and had diarrhea and was throwing up. They did everything they could to insure they did not pay out the claim and kept telling me it was a pre-existing condition all because the vet put into their system a false note saying my dog had this condition his entire life basically. In trying to correct it and sending my pets history to them, they sent me another letter talking about something entirely different such as his teeth condition being the cause and mentioning how that is also not covered and is pre-existing. When you pay for the best coverage every month, and I take my dog in for having symptoms, just like a human (we can all suddenly get sick) and they refuse to cover me is ridiculous. I cancelled my policy completely. I am not paying out $60 per month to fight with getting claims paid and for them to consistently come at me with pre-existing explanations. I can put that money aside every month in my own account and use that to pay for his needs. I feel like I have wasted my money.
Insurer: Nationwide
By: Deanna
First Claim process is HORRIBLE
I have to say the claim submission was pretty easy....UNTIL...they sent me multiple emails about needing more medical records. It turns out the paperwork I get from the VET is not good enough. They need the records that include all Vet notes, lab results the whole nine yards. They tell you this is not normally given to the client so I have to call and make a special request to get my vet to give me this info. Are you kidding me? Why can't they call the vet if they need extra detailed paperwork that the vet doesn't give the client? Canceling today after reading about the premium increases.
Insurer: Healthy Paws
By: JO
I was required to secure this insurance and the fact that it only covers major medical and not preventative it isnt a valuable as I would find something that covered those things.
I was required to secure this insurance, and the fact that it only covers major medical, and not preventative it isnt a valuable as I would find something that covered those things.
Insurer: Trupanion Canada
By: Janice
Great service but not so great computer syst
Great service, but not so great computer syst
Insurer: Trupanion Canada
By: Abigail
Walley's Congestive Heart Failure
When It comes to the drugs needed for Walley's heart I am so happy I have paid for the insurance all these years. However I was disappointed to find the insurance did not cover my having to take Walley in, after him being on the meds for 6 mths, to ensure the meds were being effective. That visit was not diagnostic, anymore than a follow-up visit after surgery would be. Other than that, I appreciate the speed in which you process a claim & the very pleasant staff when I have called with questions.
Insurer: Trupanion Canada
By: Sharon