Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Very professional and took care of claim immediately and I received my check within 2 weeks of injury. Very impressed.
They are excellent. My puppy broke her leg. They kept in touch with me checking in her and put my claim in right away. I received my check within 2 weeks. Excellent company. Would definitely recommend.
Insurer: Healthy Paws
By: Lisette
Trumpanion is not your friend
Well, don't get a rescue dog and expect them to help you. We rescued a Shihtzu 4 years ago and unfortunatley he passed this weekend after having his teeth cleaned and a few pulled. Ended up getting fluid in his lungs that they didn't catch right away and died two days later. Trumpanion rejected the claim in less than 24 hours due to the dog having some gingivitis when we rescued him. They said that everything stemming from dental is now excluded as a preexisting condition. never pulled his current records or records from the procedure or ER, nor did they look at the fact that our dog had his teeth cleaned three times a year since adopting him and had no signs of any dental disease. So unless you get a perfect dog from the start, which is impossible when resucing a dog, follow the financial experts recommendation and don't get pet insurance. Its only good when you dog gets into an accident. They even had the audacity to wich him well in email and on the phone call today. They didn't realize he had died, even though the claim stated it right up front. I'm sure I'm going to have to call back and make sure they take him off the bill!
Insurer: Trupanion
By: Mark
Healthy Paws gets it
Healthy Paws has thus far been nothing but fantastic for me and my family -- reasonable rates for multiple years, quick claim processing, friendly and attentive customer service, and no hassles. If only human health insurance was this easy we'd all be better off. Thank you Healthy Paws for remembering that our pets are our family and deserve everything we can give them.
Insurer: Healthy Paws
By: Shaun
You are always helpful and take the time to ask about my dog.
You are always helpful and take the time to ask about my dog.
Insurer: Trupanion Canada
By: Bonnie
Absolutely amazing service.
Absolutely amazing service. So friendly and personalized.
Insurer: Trupanion Canada
By: Daniel
Allison was very knowledgeable and answered all of my questions !
Allison was very knowledgeable and answered all of my questions !! Thanks!!
Insurer: Trupanion Canada
By: Betty
Peace of mind
Anytime freckles has needed medical attention we have been able to Provide her every need because we have TRupanion Excellent service -excellent product. Thank you for being there for our family are.
Insurer: Trupanion Canada
By: Michael
Chat very responsive.
Chat very responsive. Best claim service. Fast and efficient and direct deposit of payments is available. Very customizable policy. You can choose your deductible and they pay 90% of covered costs, with no maximum.
Insurer: Trupanion Canada
By:
My girl
Dealing with everything has bern so easy. Especially being worried about my little girl. I really appreciate everything
Insurer: Trupanion Canada
By: Joanne
Easy to submit claims quick process
Easy to submit claims, quick process
Insurer: Trupanion Canada
By: Karen