Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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helpful - solved the problem right away
helpful - solved the problem right away
Insurer: Trupanion
By: Amy
customer service
customer service
Insurer: Trupanion
By: Malinda
Good responsive customer service.
Good responsive customer service. But so far I have yet to have a claim reimbursed, so I can't evaluate that part.
Insurer: Trupanion
By: Joanne
I liked how all my questions were answered.
I liked how all my questions were answered. And Trupanion has helped me with many claims.
Insurer: Trupanion
By: Heidi
In the few years that we've been using you we've had good service on all fronts from the telephone to receiving checks.
In the few years that we've been using you, we've had good service on all fronts from the telephone to receiving checks.
Insurer: Trupanion
By: K.C.
Thank you, Trupanion
Excellent service and care!
Insurer: Trupanion
By: Kathy
From the beginning Trupanion has handled every claim with utmost attention and care.
From the beginning, Trupanion has handled every claim with utmost attention and care. They have been diligent in making the process as simple for me as possible and their customer service is unparalelled.
Insurer: Trupanion
By: Julie
They answered the ohone
They answered the ohone
Insurer: Trupanion
By: Mike
Because Evan explained everything very well he is a professional many thanks Jess
Because Evan explained everything very well, he is a professional many thanks, Jess
Insurer: Trupanion
By: Jess
Quality Service
Trupanion provides excellent service. The web site is very easy to use. It takes only a small amount of time to enter invoice information. I have called them with a question a few times, and everyone I have spoken with has been friendly, professional, helpful and knowledgeable. The really great thing is that you actually speak to a human and not a mechanical voice. I really appreciated that when my dog was ill.
Insurer: Trupanion
By: Ellen