Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
Other Categories
Reg Dupuis
Always very helpfully with any claim and prompt in replies to questions.
Insurer: Trupanion Canada
By: Daria
Because I've had such a wonderful experience using Trupanion.
Because I've had such a wonderful experience using Trupanion. You actually pay on claims. Every customer service rep is lovely. I tell everyone to get Trupanion. It feels like an honest company. The pet insurance I had for my dog, Buster, who's no longer with us, was a very shady company. Trupanion is the polar opposite.
Insurer: Trupanion Canada
By: Jacquelyn
Claim process
Easy to file claim. Took care of everything promptly
Insurer: Trupanion Canada
By: Angela
Excellent communication and explaining of benefits etc thanks
Excellent communication and explaining of benefits etc thanks
Insurer: Trupanion Canada
By: Gloria
Excellent customer service
Excellent customer service
Insurer: Trupanion Canada
By: Juline
Jordan is very helpful and patient
Jordan is very helpful and patient
Insurer: Trupanion Canada
By: Sheron
Jordan was friendly and attentive and I appreciated his assistance especially on Christmas Day!
Jordan was friendly and attentive and I appreciated his assistance, especially on Christmas Day!
Insurer: Trupanion Canada
By:
Professional and had my best interest at heart
Professional and had my best interest at heart
Insurer: Trupanion Canada
By: Daniel
The availability and the knowledge of the associates is very evident .
The availability and the knowledge of the associates is very evident . They are very patient and they are easy to talk to and understand.
Insurer: Trupanion Canada
By: Patricia
Trupanion is great and the customer service even better.
Trupanion is great and the customer service even better. AJ took the time out to call me imstead of emailing for an issue!
Insurer: Trupanion Canada
By: Cathy