Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Best care for my baby
This is by far the best pet insurance out there! I spent weeks calling every company and to determine the actual coverage for my baby. Pekingese can be prone to multiple hereditary issues that most insurance companies will not cover. Hartsville has by far the best coverage for any issue out there. It has been the best decision that I have ever made. The claims process is simple and the claims are paid quickly. I also loved the fact that I was able to choose my deductible amount, percentage of repayment, and yearly Max on claims. Love the company and the customer service is amazing, I can tell they are really concerned and involved in making sure you are able to get the best possible care for your fur baby.
Insurer: Hartville
By: Lisa
Incredible experience
Embrace has been so helpful and supportive as our sweet, 5 year old dog got sick. She is okay now! From their customer service to the easy and fast claims experience you can tell they actually care. Thank you for referring us To Embrace Pet Insurance USAA!
Insurer: Embrace
By: Kathryn
Trupanion is the best!!
I have received the best customer service with Trupanion! They are always professional and empathetic and they really were quick to process the claims for Bella Louise! Thank you so much!
Insurer: Trupanion Canada
By: Sandy
Life changing!
I couldn't have dreamed this could go so well. You took away all the stress of my baby having surgery. You took away the stress of coming up with a very large amount of money for the surgery. Thank you from the bottom of my heart for taking such good care of my boy! I literally couldn't have done it without you! God bless you!
Insurer: Trupanion
By: Tami
Reg Dupuis
Always very helpfully with any claim and prompt in replies to questions.
Insurer: Trupanion Canada
By: Daria
Because I've had such a wonderful experience using Trupanion.
Because I've had such a wonderful experience using Trupanion. You actually pay on claims. Every customer service rep is lovely. I tell everyone to get Trupanion. It feels like an honest company. The pet insurance I had for my dog, Buster, who's no longer with us, was a very shady company. Trupanion is the polar opposite.
Insurer: Trupanion Canada
By: Jacquelyn
Claim process
Easy to file claim. Took care of everything promptly
Insurer: Trupanion Canada
By: Angela
Excellent communication and explaining of benefits etc thanks
Excellent communication and explaining of benefits etc thanks
Insurer: Trupanion Canada
By: Gloria
Excellent customer service
Excellent customer service
Insurer: Trupanion Canada
By: Juline
Jordan is very helpful and patient
Jordan is very helpful and patient
Insurer: Trupanion Canada
By: Sheron