Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Very positive experience
Claims were easy to submit and response times were faster than anticipated. Our claims were covered and paid promptly.
Insurer: MetLife
By: SD
Great experience
I needed pet insurance for my 2 guinea pigs. Michael was very kind, patient & helpful.
Insurer: Nationwide
By: Chase
Spot Pet Insurance is absolutely the…
Spot Pet Insurance is absolutely the best! As being new to this insurance I didn’t know what to expect but it was above and beyond of my expectations Fast and easy to file claim and covered 90 percent which was deposited into my account within a week I highly recommend this insurance to everyone that has a pet!
Insurer: Spot
By: Lagunalogan
I recommend Trupanion to any pet owner
I recommend Trupanion to any pet owner. They provide great coverage that is simple and easy to navigate. Customer service is also amazing. If only human insurance was this good!
Insurer: Trupanion
By: Rachel
Your associates are knowledgeable and…
Your associates are knowledgeable and kind. It is easy to navigate your instructions and submit my claims
Insurer: MetLife
By: Debbie
Easy process and helpful
Easy process and helpful, experienced staff
Insurer: MetLife
By: customer
"While my claims weUnprofessional administrative hurdles and zero accountabilityre eventually…
"While my claims were eventually approved, the process with Pets Best is a nightmare of intentional delays. They repeatedly rejected my digital receipts, demanding that I handwrite the claim number on them and re-upload—a ridiculous tactic in a digital age. Even worse, they rejected new claims by mistake, lazily claiming they were 'duplicates' without actually checking the dates or services. Despite their clear errors, they never offered a single apology. They seem to rely on frustrating customers into giving up. Highly unprofessional. If you want a smooth experience, look elsewhere.
Insurer: Pets Best
By: Kunhan
pre-existing condition bullshit
You told me to send medical records of the last 12 months, I sent you everything since establishing care, so 26 months, and you are claiming he has a preexisting condition and won't even cover wellness exams because he had giardia once when he was a puppy, long before the 12 month period you requested. It's as if you were to withhold insurance from a grown up because he had chickenpox when he was a child.
Insurer: Nationwide
By: Fabian