Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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The process was so quick and easy
The process was so quick and easy. Zero hassle and provided a great peace of mind at a very stressful moment
Insurer: Trupanion
By: Dennis
Brandy was a SUPER help!!!
Brandy was a SUPER help!!!! Restored my faith in the kindness of peoplle! She could give lessons on how to deal with senior citizens. Every generation has a different knowledge base. The younger generaation has a technology base. Seniors, like me (88 yrs old), have a much different knowledge base. I'll bet asking a youngster to do a treble crochet in the back loop, would leave them perplexed.
Insurer: Spot
By: PATRICIA ANN THALMAN
Filing a claim was simple and payment quick!
I just received payment for a claim I filed for my dog's surgery. Filing the claim was simple and well explained. Fetch kept me updated every step of the way, and once all the required documentation was received, payment came quickly.
Insurer: Fetch
By: Kathleen
Pumpkin makes submitting claims simple
Pumpkin makes submitting claims simple, and reimbursements are deposited directly into my bank account. The whole process has been much easier than with my previous pet insurance company.
Insurer: Pumpkin
By: Bryan
Richard was very helpful and reviewed…
Richard was very helpful and reviewed the new policy and current poli.
Insurer: Nationwide
By: Annamarie Vrobel
Great customer service pay accurately…
Great customer service pay accurately very friendly people to talk with on the phone. They worked with my veterinarian in Asheville. I highly recommend Trupanion.
Insurer: Trupanion
By: Jeff
The app makes submitting claims so user…
The app makes submitting claims so user friendly. Reps have been amazing when I have called seeking assistance regarding policy
Insurer: MetLife
By: molson
So far
So far, our experience with METLIFE Pet Insurance has been very positive. The claim process is fairly simple and the time receive our benefits is outstanding. All interactions with phone staff have been good as well.
Insurer: MetLife
By: Stephen Didomenico
Great pet insurance
Great pet insurance. Never any issues. Highly reccomend.
Insurer: Pets Best
By: SLP