Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Great customer service
Great customer service! Quick response to claims. :)
Insurer: MetLife
By: Beth
Claims are done in a quick way
Claims are done in a quick way, and any issues are quickly worked out. Very good insurance.
Insurer: MetLife
By: customer
Very sad to see your pet suffering but
Very sad to see your pet suffering but, having pet insurance took stress out of the situation. The claim was very easy to submit and we had immediate response. Highly recommend!
Insurer: MetLife
By: Steve Saba
FABULOUS CUSTOMER SERVICE
The customer experience is so easy to file a claim, so many options for how to reach them, they are fast and so easy to work with. I HIGHLY recommend MetLife Pet Insurance to anyone!!
Insurer: MetLife
By: Rebecca Kassel
Incredibly quick and efficient
Incredibly quick and efficient. Made the process of my pup being hospitalized a little less stressful.
Insurer: MetLife
By: Rachel
Met Life has been great with our three…
Met Life has been great with our three cats. Great customer service and easy to contact. Never had any issues.
Insurer: MetLife
By: Ashley
Best customer service
Hands down the winner isssssss your outstanding customer service and support! Owners are already stressed out enough over their furry family members without the added stress of filing claims. We purchase insurance in hopes that we never have to use it. Your customer service is always so helpful in listening, empathy, and understanding!
Insurer: Pumpkin
By: Theo
When submitting Pet Vet Invoice
When submitting Pet Vet Invoice, MetLife has met response very fast and efficient. Additionally, were able to assist in questions regarding coverage.
Insurer: MetLife
By: Judith Oswald
Trupanion Has Been There When My Dog Needed It Most
Recently my 12-year-old Husky needed her CCL repaired. The vet generated an estimate, Trupanion approved it in minutes, and she was able to get her surgery the same day. A few years ago she had to have a mass removed along with her pancreas. Same experience - the estimate was approved in minutes and she was able to get her surgery quickly. Each time the experience was smooth. No back-and-forth, no delays, no added stress. Most importantly, my dog got the care she needed when she needed it.
Insurer: Trupanion
By: Rekha Nambiar
Easy From Start To Reinbursement
My experience with SPOT has been A+. Everything from the staff that picks up the phone, to uploading documents like vet notes and invoices was very easy. The turnaround time for processing a claim and the reimbursement were pretty quick and effortless. I love the app as it keeps you updated with what’s happening with your claim. I’m very pleased with SPOT!
Insurer: Spot
By: Cheryl Sampino