Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Claims are processed fairly quickly
I like that claims are processed fairly easily and quickly when submitted by myself after I’ve paid. While there is a way for vet offices to submit claims, I’ve found this doesn’t work as well as it should. My vet has said they would submit it but don’t, so I have to check on it and submit it myself. On a separate topic, I’m disappointed that coverage of prescription food is limited to only 2 months when my dog is required to stay on it for her life.
Insurer: Trupanion
By: Susan
Ziggy got botulism from eating a…
Ziggy got botulism from eating a decaying iguana resulting in paralysis. He was hospitalized at Hollywood VCA for 10 days and the entire staff was awesome. Their constant attention and encouragement helped him recover sufficiently to be discharged home. And now pleased to say that after 4 1/2 weeks he is full recovered. Many thanks to Dr Heim and the whole staff!! As far as insurance goes, I have to say that filing the claims was easy and I was reimbursed really quickly. I don't know what I would have done without the 70% paid of a very large bill
Insurer: Healthy Paws
By: Debra Angelo
Terrific
Very good, prompt service for my recent claim. I used to not be convinced that we needed pet insurance but I wouldn’t go without it now.
Insurer: Pumpkin
By: Christopher
Very friendly and helpful team
Very friendly and helpful team. Always take the time to make sure they properly answer my questions. It is a great experience now a days to speak to a live agent and not AI.They are affordable and have a lot of selections for the coverage that fits you the best. Been with Prudent going on 5 years now.
Insurer: Prudent Pet
By: Arlene
A little help needed!
So far, I’ve had a little trouble keeping up with some of the requirements and offers for “snapping” receipts, etc. I have to admit to not being super tech savvy as younger people these days (my grandkids are better at it than I am!) Also, I keep getting emails to enroll Misha in Fetch when we have already paid for the insurance and even submitted a receipt from our well puppy vet visit. How do I stop those from appearing in my email? But, I do appreciate the assistance I’ve had so far.
Insurer: Fetch
By: Michele N.
Jesus Escobedo was professional
Jesus Escobedo was professional, kind, and personable throughout the call. He took the time to clearly explain the coverages for the dog we just adopted and helped upgrade my other dog’s policy so both plans match. Thank you for making sure my pups have the right coverage to ensure they receive the care they need.
Insurer: Nationwide
By: Maria Plascencia
Trupanion is peace of mind
Ease and hassle free when mt vet was submitting our claim. We had enough to worry about. Our poor boy cut his leg open and fractured his knee cap in a major thunderstorm. Trupanion took the worry of an enormous vet bill off the table and off our list to worry about.
Insurer: Trupanion
By: Sunday Kamai-Eguires
Its been made easy to report a claim
Its been made easy to report a claim Company is always quick to respond to claims
Insurer: Trupanion
By: Sean
Great claims experience
My cat Sophie was diagnosed with acute pancreatitis. She was hospitalized and the vet bill was $5000.00. I contacted Spot pet insurance and they walked me thru the claim process. I am happy to say my payment was exactly as promised and prompt. Thank you for your compassion and handling my claim quickly. Sophie is doing well.
Insurer: Spot
By: Janice Farrow
MetLife truly changed Nala’s life
MetLife truly changed Nala’s life. When she was in unbearable pain and couldn’t walk, they helped make her spine surgery possible. Now she’s thriving in rehab and back to her happy, playful self. We’re endlessly grateful for the care and support they gave our girl her happy life back.
Insurer: MetLife
By: Lauren Nala’s mom