Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
Other Categories
Trupanion is prompt informative and very easy to deal with.
Trupanion is prompt, informative and very easy to deal with. I rate my experience with Trupanion as a 10
Insurer: Trupanion Canada
By: leila
Bethany was quite helpful as are all the people at Trupanion are.
Bethany was quite helpful as are all the people at Trupanion are.
Insurer: Trupanion
By: Pam
Super helpful and friendly!
Super helpful and friendly!
Insurer: Trupanion
By: Erin
Very attentive and timely with the reimbursement coverage.
Very attentive and timely with the reimbursement coverage. Pleasant tone of all correspondence too.
Insurer: Trupanion
By: Gregory
Great Claims Experience
The paperwork was easy, the response time was amazing, and the accuracy of the information was excellent
Insurer: Trupanion
By: Kenneth
I truly appreciate the fast friendly service you have provided for my furbaby Hope.
I truly appreciate the fast, friendly service you have provided for my furbaby, Hope. With a little luck and a lot of love Hope will continue to live a long and happy life. Your claims department deserves a lot of praise for their prompt processing of all claims. Thank you and be assured that I will recommend your service to anyone who has a loved pet.
Insurer: Trupanion Canada
By: Gloria
First reimbursement
Took a long time to get first reimbursement. And it's a large monthly cost. But I'm going to continue to try it. Customer service by phone was awesome!
Insurer: Trupanion
By: Lindy
My babies will have the best of care.
Such a good company with great customer service. Claim process is simple and easy. I bought a policy for a second pet
Insurer: Trupanion
By: Celia
Very positive experience with Trupanion!
I had to file our first claim with Trupanion for our 9 mo. old puppy who had a stay in the ICU over the holidays. It was extremely easy to file the claim online and Trupanion took care of contacting the hospital for all of the records regarding our pups stay. They were prompt in paying the claim :))
Insurer: Trupanion
By: Tania