Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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I did not receive any information that I was inquiring about.
I did not receive any information that I was inquiring about.
Insurer: Trupanion
By: Nicole
5 Stars!
Trupanion makes the claims process very easy and efficient.
Insurer: Trupanion
By: Emily
great company great customer service very sweet and helpful real people on the other end of the phone.
great company, great customer service, very sweet and helpful real people on the other end of the phone. efficient quick service at all times.
Insurer: Trupanion
By: Angela
Great coverage for Lexie
I was able to put in my claim on line, it was fast and efficient, Trupanion kept me informed of my claim status on a regular basis. Thank you
Insurer: Trupanion
By: Bob
Sophie
Trupanion is the Best... Love them, very prompt and timely.
Insurer: Trupanion
By: Rick
Jess was caring knowledgeable and very good at explaining what we needed to find out.
Jess was caring, knowledgeable and very good at explaining what we needed to find out. She was a 10!
Insurer: Trupanion
By: hal
Trupanion-More than an insurance company
Trupanion has been the BEST investment I have ever made! They have been by my side through Mozzie's eye and back/neck diagnoses' and treatments. Your representatives have answered all my questions. They have listened and talked with me about Mozzie's health, care, well-being and prognosis. Whenever I meet a pet owner and lover who values their pet as an interracial part of their immediate family and treats them with all the love, compassion and respect they deserve I tell them about Mozzie and our experience with Trupanion. I give them Trupanion's contact information. So far this year I have given Trupanions contact information to three pet lovers. Thank you for all your concern and compassion for my best friend Mozzie!
Insurer: Trupanion
By: Cindy
Extremely helpful and professional customer service!
Extremely helpful and professional customer service!
Insurer: Trupanion
By: Gail