Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Pet insurance made easy!
When we got Buddy I researched pet insurance and I compared a few. In the end I decided to go with ASPCA and I am really happy with my choice. They have always been on top of claims submitted and their web site is easy to navigate and claim reimbursement explanation is always clear. I like the fact that they keep you updated with emails throughout the processing of the claim and contacting their customer care has always been easy. Much better than my health insurance!
Insurer: ASPCA
By: giulia
Just stating out.
Penny was on the phone and straigtened out our issue. She was a true professional.
Insurer: Pets Best
By: Christine
great pet insurance company
Best customer service
Insurer: ASPCA
By: Cynthia
I did not receive any information that I was inquiring about.
I did not receive any information that I was inquiring about.
Insurer: Trupanion
By: Nicole
5 Stars!
Trupanion makes the claims process very easy and efficient.
Insurer: Trupanion
By: Emily
great company great customer service very sweet and helpful real people on the other end of the phone.
great company, great customer service, very sweet and helpful real people on the other end of the phone. efficient quick service at all times.
Insurer: Trupanion
By: Angela
Great coverage for Lexie
I was able to put in my claim on line, it was fast and efficient, Trupanion kept me informed of my claim status on a regular basis. Thank you
Insurer: Trupanion
By: Bob
Sophie
Trupanion is the Best... Love them, very prompt and timely.
Insurer: Trupanion
By: Rick
Jess was caring knowledgeable and very good at explaining what we needed to find out.
Jess was caring, knowledgeable and very good at explaining what we needed to find out. She was a 10!
Insurer: Trupanion
By: hal
Trupanion-More than an insurance company
Trupanion has been the BEST investment I have ever made! They have been by my side through Mozzie's eye and back/neck diagnoses' and treatments. Your representatives have answered all my questions. They have listened and talked with me about Mozzie's health, care, well-being and prognosis. Whenever I meet a pet owner and lover who values their pet as an interracial part of their immediate family and treats them with all the love, compassion and respect they deserve I tell them about Mozzie and our experience with Trupanion. I give them Trupanion's contact information. So far this year I have given Trupanions contact information to three pet lovers. Thank you for all your concern and compassion for my best friend Mozzie!
Insurer: Trupanion
By: Cindy