Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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As always Trupanion has been with us all the way Always been eager to help and explain everything to me
As always Trupanion has been with us all the way, Always been eager to help and explain everything to me,
Insurer: Trupanion
By:
Superior Service
Always prompt service
Insurer: Trupanion Canada
By: Donna
Thank you
Aside from occasionally taking a few extra minutes to respond regarding a claim, I have been quite happy with the service provided and the coverage. I can truly say that, if it were not for Trupanion, I would not still be enjoying the company of my dog. For that I am truly grateful. Thank you Trupanion!
Insurer: Trupanion Canada
By: Maria
Claims paid in 1 day
Trupanion is very reliable and recently paid my two claims in just 1 day. Trupanion gives me peace of mind whenever I need them so that I can focus on my dog's recovery. Thank you so much !!
Insurer: Trupanion Canada
By: Francois
LOVE
I have Healthy Paws Insurance since 2013, I love them, very friendly, easy to submit claims and the payment is in your account 2 o 3 days later. The premiums are high but is good to know they are there when your baby is sick and you don't need to worry about money, only the best for your pet.
Insurer: Healthy Paws
By: Grace
My dog’s insurance claims Were so easy for me to make. And they were paid very quickly!!
I am very pleased with the ease of filing a claim and their promptness at paying my claim.m
Insurer: Figo
By: Sharon
Caring and quick resolutions - happy doggie parents
It has been a nice surprise working with Trupanion on getting our claims processed quickly and easily. It's good to know that your insurance provider does not contribute to the challenges with our dog's illness. Our vet also says they are the easiest company to deal with. Highly recommend!
Insurer: Trupanion
By: Nina
Just perfect!
We have 2 dogs that are fully insured through Hartville Pet Insurance and we couldn't be happier with our choice. It is very easy to submit a claim and the waiting period hasn't been more than 3 weeks which is very reasonable! We've never had any issues with any of the claims (and we even did stem cell treatment for one of them) and their customer service is great!! We are going to continue using the Hartville Pet Insurance and I highly recommend it to anyone!
Insurer: Hartville
By: Aleksandra
Absolutely compassionate caring insurance
Healthy Paws is the easiest insurance company to work with. I have a policy that covers sickness and accidents. They have covered every one. I file claims from my phone and have been paid promptly every time. So glad I chose Healthy Paws!!!!
Insurer: Healthy Paws
By: Joan
Figo is so easy and reliable!
Figo has been such a great support! I’ve found the live vet very helpful on numerous occasions to check whether I need to take my dog into the clinic, saving me time, money, and peace of mind. Also, their claim submission and reimbursement process is remarkably quick and easy. If only my own health insurance were this simple!
Insurer: Figo
By: Jessica