Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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I'm so glad I have ASPCA pet insurance!
I am very very pleased with ASPCA pet insurance. My vet told me that she used them as the insurer for her dog and I felt that was a good reference :-). I got my dog at 8 weeks - now she is 15 months and have never regretted having the insurance. I LOVE their 24/7 telephone line that you can call if you have any questions about your pet and they even always follow up with a phone call to see how things are.
Insurer: ASPCA
By: Wendy
Great service
Great service. Fast response
Insurer: Trupanion
By: Mario
Good service but not fast
The service is good and the claim process easy, and benefits are paid just as the policy says. My complaint is that it takes nearly 4 weeks to get the benefit amout back.
Insurer: ASPCA
By: Rebekah
HELPFUL AND REASSURING
HELPFUL AND REASSURING
Insurer: Trupanion
By: Beverly
I love Trupanion.
I love Trupanion. You have really been there for my dog.
Insurer: Trupanion
By: Deborah
A must have!
Fast service ; excellent customer service ; a life saver
Insurer: Trupanion
By: Bernhard
Because i always have a good experience talking to the staff and they always answer any questions i may have.
Because i always have a good experience talking to the staff and they always answer any questions i may have. Or any concerns about my pets policy. Thank you Kim B.
Insurer: Trupanion
By: Kim
Good service.
Good service. Answered all of my questions.
Insurer: Trupanion
By: Christine