Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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HELPFUL AND REASSURING
HELPFUL AND REASSURING
Insurer: Trupanion
By: Beverly
I love Trupanion.
I love Trupanion. You have really been there for my dog.
Insurer: Trupanion
By: Deborah
A must have!
Fast service ; excellent customer service ; a life saver
Insurer: Trupanion
By: Bernhard
Because i always have a good experience talking to the staff and they always answer any questions i may have.
Because i always have a good experience talking to the staff and they always answer any questions i may have. Or any concerns about my pets policy. Thank you Kim B.
Insurer: Trupanion
By: Kim
Good service.
Good service. Answered all of my questions.
Insurer: Trupanion
By: Christine
So happy I discovered Trupanion years an
This is a first class company! Thank you for loving my dog as if it was yours!
Insurer: Trupanion
By: Tina
understanding supportive thoughtful very helpful very pleasant
understanding, supportive, thoughtful, very helpful, very pleasant
Insurer: Trupanion
By: Louisa
Because I don't feel like you did do diligence with my claims or the pre-authorization for his surgery.
Because I don't feel like you did do diligence with my claims or the pre-authorization for his surgery. I think it was done in about 10 minutes.,,It wasn't just a collapsing trachea but she took no time to research that part of it. I wrote to the CEO but he probably doesn't care like the rest of your company is apparently. I think this is a discrimination against my dog because he's 16 years old.
Insurer: Trupanion
By: Dan
Excellent customer service.
Excellent customer service. Answered all of my questions promptly and emailed me immediately with instructions to file the claim.
Insurer: Trupanion Canada
By: Marlene
Exceptional Service
You are an amazing company. Extremely efficient with claims and always helpful. I praise you everytime I am at the vet, letting them know just how great you are.
Insurer: Trupanion Canada
By: Brenda