Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Great to deal with!
This is my first experience with pet insurance. Trupanion has been wonderful to deal with, and their turnaround time is great. The check is deposited in my checking account before the charge bill even comes. If I had questions, they were answered and made the process smooth and simple. Thank you Trupanion!!
Insurer: Trupanion
By: Ann
Poor Experience
My first and now only claim was a disaster. It took almost 2 months for them to process my claim and it was denied. I was told I could appeal but it would be another 2 months. We think my dog has allergies but he has never been tested and he gets shots. He contracted a skin infection that required medication so they automatically attached the condition to allergies. That means in the future they will blame any skin problem on allergies. They should have been honest with that up front but all they want to do is pressure you to buy the policy. I have now canceled my policy and will deal with an honest company. This was a first time in 30 years have having dogs that I got Pet insurance because I thought it would be a rip off and unfortunately it is.
Insurer: Pets Best
By: Cindy
Cheerful and professional.
Morgan is lovely, cheerful, and professional!
Insurer: AKC
By: Margot
Answered all my questions.
Your associate answered all pertinent questions.
Insurer: AKC
By: Stephen
Courteous professional in expediating my request
Courteous, professional in expediating my request
Insurer: Trupanion
By: Alice
We love Trupanion !
Your team is the best! We have had nothing but positive experiences every time we file a claim. I recommend you all the time to fellow pet lovers.
Insurer: Trupanion
By: Eileen
Trupanion has allowed me to give my pets the medical care I want for them.
Trupanion has allowed me to give my pets the medical care I want for them. I don't have to make medical decisions based on finances. At the end of their lives I have gotten not only excellent medical care but also support from the staff at Trupanion when the time came -- they sent a sweet card remembering my lovely kitty, and I still have it. Such a wonderful service.
Insurer: Trupanion
By:
Chanel
While it is challenging to process the information, your experience and coverage have been tremendous.
Insurer: Trupanion
By: Linda