Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Our little girl had many medical issues...
Our little girl had many medical issues these past 2 years. Spot was able to cover our claims very quickly. The biggest hurdle we thought we would face was when we moved 3 times in 1 year due to my husband's job. Trying to locate a licensed vet that was covered by Spot was much easier than we anticipated. We were able to give her specialty care these last two years and her doctors were able to improve her quality of life. - Shelly S.
Insurer: Spot Canada
By: Shelly
Fast and helpful
I was so worried about my dog. One call and I was reassured that everthing would be taken care of.
Insurer: Trupanion Canada
By: Marina
The customer service is unsurpassed.
The customer service is unsurpassed. Our daughters had told us how great the customer service was, but I wasn't sure it could be as good as they described. It is.
Insurer: Trupanion
By:
A Great Experience
Using my phone it was very easy to take pictures of my bills and submit them. I also used the chat at the beginning and the reps were very helpful.
Insurer: Trupanion
By: James
It's Tru
Easy quick and accurate
Insurer: Trupanion
By: Victoria
Prompt efficient service
Prompt efficient service
Insurer: Trupanion Canada
By: Victoria
Very Quick and Efficient Process
My Vet Office submits the claim online so I do not have to complete any forms. My claim was submitted and I quickly got an email notification. I was very surprised to receive the payment, in the mail, a couple of days later. A few years ago, it took a long time to receive reimbursement.
Insurer: Trupanion Canada
By: Suzanne
Our little girl had many medical issues...
Our little girl had many medical issues these past 2 years. Spot was able to cover our claims very quickly. The biggest hurdle we thought we would face was when we moved 3 times in 1 year due to my husband's job. Trying to locate a licensed vet that was covered by Spot was much easier than we anticipated. We were able to give her specialty care these last two years and her doctors were able to improve her quality of life. - Shelly S.
Insurer: Spot
By: Shelly
Review of claim benefit
Recently asked for a review of my claim. The process was cumbersome and required about 2 hours of my time to collect past year information on my pet and mail all at my expense to California. Seems to me this could have been done online since all my dog's information has been previously sent to Nationwide. Final result? They determined I owed Nationwide not the other way around! Rediculous. I would not recommend Nationwide even though I have in the past. Very disappointed.
Insurer: Nationwide
By: Michael