Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Great!
Great service! Prompt payment and easy to navigate website!
Insurer: Trupanion Canada
By: Naomi
Exceptional service + coverages
Exceptional customer service
Insurer: Figo
By: Buddy
Best insurance for my furbaby
Thanks Trupanion for all your help! You make claims easy to file and gives me less to stress about, and more of a chance to focus on my furbaby and taking care of her needs.
Insurer: Trupanion
By: Jill
Best Insurance Ever
Healthy Paws Pet Insurance has been a great blessing to us. We purchased our dream kitten from Russia, and we immediately had all the health checks done and obtained accident and illness insurance from Healthy Paws. As they say, everything can change in an instant, our “Putin” was adorable and happy for the first several months, then started to slow down and finally was in the ER due to severe constipation. A week later he is hospitalized for a week and finally they sedated him and manually removed stool from his colon. It was a horrible process; and a hospital bill of over $5,000.00. Healthy Paws reviewed the claim in a matter of days and we had our reimbursement quickly! The claim process is quick an easy, just upload the information from your home computer to the website, attach a copy of the medical records history for the first claim, and if questions; they will contact you. Unfortunately for us, the treatment was only a temporary fix, in a matter of weeks the problem was developing again, the Putin was referred to a surgeon to discuss options for surgery for Megacolon. The surgery would give our 10-month-old kitten a chance at a normal life, otherwise, it would just be repeated hospitalizations and removal of stool. Thanks to having Healthy Paws pet insurance, we were able to better afford the surgery that he needed. Putin was in hospital for a week, he had a subtotal colectomy, and a repair of a pericardial hernia, and his liver put back in place. It was touch and go for several days, but he survived, thanks to a great surgeon and facility, and our miracle baby is back and loving life! The bill was $8,200.00. I submitted a claim on Sunday night, and by Monday afternoon I got the confirmation notice that the claim was processed, and by Friday I received the payment so our emergency fund could be replaced. I highly recommend anyone looking for Pet Insurance consider Healthy Paws. The service was impeccable. Get the insurance when your pet is young and be prepared for the unexpected. If not for this insurance we would have had to put our sweet baby down due to the large expense! I plan to be a customer for the remainder of my pet’s life. Job well done Healthy Paws!
Insurer: Healthy Paws
By: Sandra
Awesome experience
Figo is a breeze to work with. I submitted my claim and had the money in my bank account in less than 5 days. It made the stress of having an almost $1500 emergency vet bill so much more manageable. I have very high standards when it comes to customer service and Figo passed with flying colors.
Insurer: Figo
By: Jill
ASPCA Pet Insurance is a must have
Having ASPCA Pet Insurance allows me to have peace of mind. I am confident in knowing that if my dog Feddi gets sick or hurt my decision to take him to the vet and do what is necessary to get him better is not based on what I can afford. I did my homework before purchasing pet insurance and felt ASPCA pet insurance offered the most for the money. Submitting a claim is easy and they reimburse quickly. They also have wonderful customer service. I highly recommend them.
Insurer: ASPCA
By: Michele
No Problems at all! Quite satisfied!
My claim was processed in no time at all. My expectations were met with great satisfaction. I did have some difficulty after downloading the claim form. Couldn't get it to save & then attached top email. Probably my lack of knowledge. But I printed it out, took a pic of it & sent a copy to the company. It was accepted without any issues.
Insurer: Trupanion
By: Donna
Because Katie was incredibly helpful!
Because Katie was incredibly helpful!
Insurer: Trupanion
By: Christina
Filing a claim on vacation
It was our first claim, far from home. The vet we found was familiar with Trupanion and helped us file our claim.
Insurer: Trupanion
By: Jonene
Great job. Keep up the good work!
I am very pleased with Trupanion's service. Their staff are very professional and considerate. Their payments are very punctual. I recommend it to all my friends.
Insurer: Trupanion Canada
By: Judy