Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Insurance better than mines
Ares got I'll and was hospitalized. We had bills that ran into the thousands . Healthy Paws approved everything in two days and a check was in our mailbox before our Dog finished his Meds. We were emailed during his Hospital stay with encouraging words from Healthy Paws. The emails were Hey Anthony please don't worry about the bills right now just concentrate on Ares getting better. Healthy paws thanks for doing exactly what you said you would do.
Insurer: Healthy Paws
By: Anthony
Easy
I’ve had Figo for a year and recently renewed my policy. It’s so easy to file a claim through their mobile app and very innovative. They close claims quickly and are very fair. I’m happy my pet insurance is through Figo.
Insurer: Figo
By: Katie
Review
Premiums go up with age. Too much to quick for my liking. That being said, customer service is excellent. They pay what they say they are going to pay, and they do it quickly. Overall happy with this company.
Insurer: Nationwide
By: Mark
Thanks you, Healthy Paws
Having a sick or injured pet is stressful and you end up facing scary decisions. I am so grateful that we had such excellent and responsive insurance. This took all the financial uncertainty and stress out of our decisions so we could focus on caring for our pup. Submitting paperwork is easy, response is nearly immediate and all our unexpected expenses were covered. Thank you, Healthy Paws.
Insurer: Healthy Paws
By: Debbie
Fantastic
When my Yorky got real sick medical expenses were high but due to Trupanion I was Albert I was able to concentrate on Bella while Trupanion took care of my finances thank you so much Trupanion for being there when I needed them
Insurer: Trupanion
By: Mario
1st Class company helped us through difficult time.
We purchased Embrace Pet Insurance when our Golden was a puppy. Unfortunately at 6 years old he was diagnosed with Lymphoma. Thanks to Embrace Pet Insurance and the caring and responsive staff, we are able to provide the best treatment money can buy and we can focus on our pet’s recovery and not worry about how we are going to pay for this lengthy treatment. Seamless transactions to reimburse for treatments. I highly recommend Embrace to anyone interested in ensuring a long and healthy life for your dog.
Insurer: Embrace
By: Mark
Trupanion is great!!!
Trupanion reviewed and paid my claims incredibly fast. Answered all my questions. So happy I took their coverage!!
Insurer: Trupanion
By: ELLEN
Excellent insurance in every way!
Best pet insurance ever! Simple to make claims, fast in sending reimbursement, excellent customer service!!
Insurer: ASPCA
By: Ava
Best to deal with
I have my dog sick for her leg she jumps in to my husband and she hurt her leg, so I took it in to the vet and the bill was not cheap at all, so I pay with my credit and submit for claim to figo, they were amazing it took less then a week to reimburse me , pretty easy to deal with them, totally recommended
Insurer: Figo
By: Olivia
Prompt service excellent help desk personnel.
Prompt service, excellent help desk personnel. Overall, easy to deal with!
Insurer: Trupanion Canada
By: Pat