Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Prompt service excellent help desk personnel.
Prompt service, excellent help desk personnel. Overall, easy to deal with!
Insurer: Trupanion Canada
By: Pat
Everything is great!
Everything is great! The people. Calls taken 24 hours. Agents are very knowledgeable.
Insurer: Trupanion
By: Tiffany
Fans of Trupanion
Extremely helpful and reliable. Muldoon and I are very grateful for the help you always provide. Thank you!
Insurer: Trupanion
By: Karen
Great Customer Service
I have had the best customer service experience with Trupanion.
Insurer: Trupanion
By: Karen
any time i've had an inquiry or had questions things are explained clearly easy to understand and your team members are professional and very knowledgable.
any time i've had an inquiry or had questions things are explained clearly, easy to understand and your team members are professional and very knowledgable. i an extremely happy we chose trupanion. thank again!!!!
Insurer: Trupanion Canada
By: mike/giselle
I recommend Trupanion!
Great, quick service!
Insurer: Trupanion Canada
By: Daniel
Seamless
So happy with Figo. Easy access, easy to file claims, easy communication....made the right decision!
Insurer: Figo
By: Anne
You guys took care of everything the only worry I needed to do was to take care of my DA my doggy thank you
I want to say thank you for making it easier insurance claims and procedures those things are hard for for me to understand and you guys made it such a simple process the claim downloading and uploading. Your team did all the work . To leave me the time take care of my pet thank you very much EMBRACE PET INSURANCE
Insurer: Embrace
By: Steele
Timely help
Your associates have been very helpful over the phone and on line.
Insurer: Figo
By: Janis
Great customer service
LOVE healthy paws. I can’t say enough great things about them. My dog has been insured since 2014 when he was 2 years old. They have been with us through 2 knee surgeries and a few other vet appointments of xrays, etc. I always receive my reimbursement within 7-10 days. I’ve called a few times with questions too and they are extremely nice and helpful! They will check in with you on your pet after a major surgery too to see how it went and how their recovery is going. Really great customer service!
Insurer: Healthy Paws
By: Andrea