Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Amazing!!!
Healthy Paws is the best pet insurance by far. As a petrent, it breaks your heart when your furbabies are sick, but it's worse if you are not able to cover the costs to make them better. We chose Healthy Paws 3+ years before we ever needed to make a claim. When our oldest dog needed surgery, I was so emotional, I didn't even know what to do to start the process. I called customer service, they walked me through everything they needed, and within HOURS of submitting the information my claim was being processed, and we were getting set for surgery. I was amazed! After surgery, they followed up to see how my pup(and us) were doing - super sweet. Honestly, from start(customer service) to finish(direct pay/claim processing), Healthy paws could not have been more helpful, understanding(I was a mess) and patient through this process. Getting Healthy paws insurance is one of the best things we ever did for our pups.
Insurer: Healthy Paws
By: Renetia
Easy, cost-effective, and it actually works
I've had Healthy Paws Pet Insurance for my dog since she was a pup--going on 5 years now. Customer service is very responsive and easy to work with. Claims are VERY easy to submit (you just take a picture of your vet bill and submit--that's it) and reimbursement has never been an issue. I've never had a claim denied, never had to argue with HP over anything, never had any issues. The only catch is that over the life of your pet and its policy, your premium will slowly increase. But even so, one covered emergency visit/overnight hospitalization will basically allow you to break even. If your pet is unfortunate enough to suffer multiple health complications, the policy will pay for itself and then some. Highly, highly recommend for any pet owner that doesn't want to have to weigh the cost of care versus the well-being of their pet.
Insurer: Healthy Paws
By: Robert
Not too sure about recent experience
The process was easy because the claim was sent by my veterinarian and that way, I didn't have to worry about the information or wording as appropriate -- BUT....I was not happy with fact it was turned down, saying the surgery removing Skye's adult tooth that was causing problems and would as he grew older; the previous attempts to correct his baby teeth was similar in that the two lower canine teeth needed to be removed so the adult might come in correctly. The reason I was given was that this was a preexisting condition before we put Skye on Trupanion; but we added all three of the dogs changing from Embrace; but Skye was a puppy we had just gotten at the same time we were changing insurance for them....so I understand that wellness is not covered, including prevention of teeth issues by having their teeth cleaned, etc. -- this was surgery and NOT just wellness in my thinking, there fore I was expecting at least some of the cost would be covered....I suppose there is nothing I can do to protest and so don't plan to try but I was very disappointed in the face I had Skye insured and still just paying premium for "nothing"....even partial coverage on the fact it was necessary for his health as he gets older and not just because we wanted him to have nice white, straight teeth for cosmetic reasons.
Insurer: Trupanion
By: Anita
This was my first claim it was a Wonderful experience Highly recommend
This was my first claim it was a Wonderful experience Highly recommend
Insurer: Trupanion
By: Jacqueline
Great Service!
Excellent service as always! Great company! I have been a customer for many years - always efficient and accurate service - no problems with claims ever!
Insurer: Trupanion Canada
By: Lorrie
Service is perfect.
Service is perfect. I have recommended Trupanion to several dog owners.
Insurer: Trupanion Canada
By: Gail
Excellent and compassionate.
Customer service is excellent & compassionate & very professional thank you
Insurer: AKC
By: Sophia
Resolved my concern quickly.
great service , resolved my concern quickly . Very knowledgable of the Pet ins service . thank you
Insurer: AKC
By: Rebecca