Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Not too sure about recent experience
The process was easy because the claim was sent by my veterinarian and that way, I didn't have to worry about the information or wording as appropriate -- BUT....I was not happy with fact it was turned down, saying the surgery removing Skye's adult tooth that was causing problems and would as he grew older; the previous attempts to correct his baby teeth was similar in that the two lower canine teeth needed to be removed so the adult might come in correctly. The reason I was given was that this was a preexisting condition before we put Skye on Trupanion; but we added all three of the dogs changing from Embrace; but Skye was a puppy we had just gotten at the same time we were changing insurance for them....so I understand that wellness is not covered, including prevention of teeth issues by having their teeth cleaned, etc. -- this was surgery and NOT just wellness in my thinking, there fore I was expecting at least some of the cost would be covered....I suppose there is nothing I can do to protest and so don't plan to try but I was very disappointed in the face I had Skye insured and still just paying premium for "nothing"....even partial coverage on the fact it was necessary for his health as he gets older and not just because we wanted him to have nice white, straight teeth for cosmetic reasons.
Insurer: Trupanion
By: Anita
This was my first claim it was a Wonderful experience Highly recommend
This was my first claim it was a Wonderful experience Highly recommend
Insurer: Trupanion
By: Jacqueline
Great Service!
Excellent service as always! Great company! I have been a customer for many years - always efficient and accurate service - no problems with claims ever!
Insurer: Trupanion Canada
By: Lorrie
Service is perfect.
Service is perfect. I have recommended Trupanion to several dog owners.
Insurer: Trupanion Canada
By: Gail
Excellent and compassionate.
Customer service is excellent & compassionate & very professional thank you
Insurer: AKC
By: Sophia
Resolved my concern quickly.
great service , resolved my concern quickly . Very knowledgable of the Pet ins service . thank you
Insurer: AKC
By: Rebecca
Always quick and fair
Trupanion is quick, fair and easy to deal with.
Insurer: Trupanion
By: Theresa
Amazing experience
Excellent responsiveness. This has been the best experience I've had with any insurance carrier.
Insurer: Trupanion
By: Heather
Great service. Bad at communication.
The customer service with Trupanion is always great. Unfortunately there was a mix up with the claims and it was very difficult getting it sorted between hospital and Trupanion. Would have liked things to be simpler/easier/more efficient next time. Less hassle and less back and forth.
Insurer: Trupanion
By: Alexandra