Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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New insurance - so far so good!
So far so good! Sending in claims is much easier than Embrace. And the way the insurance works is a bit different. It seems like the processing/review/remediation part took a bit of time, but that may be my vet's response time. Not at all disappointed, in fact pretty happy!! I have a few more claims coming through since my dog is still sick, but I am inclined to move this rating up after I see how things continue to work. Thank you for the help!!
Insurer: Trupanion
By: Christine
Pleasant knowledgeable and helpful
Pleasant, knowledgeable and helpful
Insurer: Trupanion
By: Patricia
Friendly and helpful
Friendly and helpful
Insurer: Trupanion
By: James
Trupanion has been a great help with our dog Babe who through no fault of her own has had some significant medical setbacks.
Trupanion has been a great help with our dog Babe, who through no fault of her own has had some significant medical setbacks. Trupanion has always come through with helpful care and concern for our pet, which I really appreciate.
Insurer: Trupanion
By: Jill
Very pleasant & professional.
Very pleasant & professional. Handled my call with total efficiency.
Insurer: Trupanion
By: Christina
Alan was amazing!
Alan was amazing! He really clarified things for me to ensure Fenway has all the coverage he needs! Thank you to everyone at Trupanion always having Fenway's best interest at heart. You guys truly are amazing!!
Insurer: Trupanion Canada
By: Kayla
Reimbursing claim
Trupanion is very quick with following up and reimbursing me when I put a claim in for my dog Humphrey. They are truly one of the best pet insurance out there . I would recommend them to any pet owner who has pet issues.
Insurer: Trupanion Canada
By: Katie
Always a pleasure to phone in and speak to real people!
Always a pleasure to phone in and speak to real people! He even 'œsent hugs' to Porter???? Keep up the great customer service!!
Insurer: Trupanion
By: Krystina