Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Could not have done it without Nationwide!
Thanks very much for asking about my dog Comet. He has a very bad bout of pneumonia. He had us worried for a couple weeks. However, I am happy to say he is back to his old dopey self. Thanks so much for your assistance and asking how he is doing!! I have already told everyone we know with pets how much we recommend Nationwide.
Insurer: Nationwide
By: Ronnie
Awesome service
Great service and response time
Insurer: Nationwide
By: Charles
I will be a nationwide customer for life amazing service.
We were really on the fence about pet insurance as we don't have any financial struggles with surprises but we decided to go with it her first year because it covered wellness and her being spayed. Little known to us would she catch pneumonia her first month and need to be hospitalized and the claim process a nationwide was so wonderful that now we will keep this insurance forever!
Insurer: Nationwide
By: Melody
It's no wonder that nationwide is rated #1 for pet insurance
In review,I woild just like to say that Nationwide pet insurance has lived up to all I had hoped it would be.Very efficient and thorough in handling my claims. Thank you so much Marshall Krugman
Insurer: Nationwide
By: Marshall
Nationwide customer service is awesome!
I have been so pleased with the concern, care and kindness of your customer service regarding my health issues with Jessie. Claims are settled quickly and fairly. I have recommended Nationwide to so many of my friends.
Insurer: Nationwide
By: Bernadine
Easiest Claims Process
I always rest easy knowing with Nationwide my claims will be easy to file and quickly processed. They do a great job of providing updates to coverage policies and the pre-filled claim forms are very helpful.
Insurer: Nationwide
By: Miranda
Responsive and TImely
Nationwide has insured Buddy since he was born. Over the past 18 months (starting at 3 years old) he began "gutting"/ eating too much stuff, and required 3 surgeries in one year plus other visits for xrays and more. Nationwide's system for submitting, reviewing and responding has been great. Their coverage has shift during the policy period to be less and less. We are getting about 60% of the bills paid back to us from each claim.
Insurer: Nationwide
By: Chris
Quick and efficient!
Easy company to deal with. Everything is quick and automated. Very transparent EoB in direct alignment with policy details.
Insurer: Nationwide
By: David
So glad we have Nationwide Pet insurance for our dog.
The old jingle, “Nationwide is on your side” certainly holds true for their pet insurance as well. It is the best decision to insure our dog as a puppy when we first brought her home. We LOVE the helpline and claims are very easy and fair.
Insurer: Nationwide
By: Karen
Nationwide claims processing fast and easy
I switched to Nationwide when my dog was 1 year old. We had a few issues with the company’s determination of pre-existing conditions. We have worked that out and my dog is fully covered. Switched to a holistic veterinarian and Nationwide has covered procedures such as chiropractic adjustments. Very happy now with Nationwide.
Insurer: Nationwide
By: margaret