Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Wow, my vet submitted the claim & I got reimbursment within a week!
Maddie is 8 yrs old. She had some loose teeth. Under anesthesia with X-rays, she had 11 extractions! 4 on the top front; 6 on bottom front and 1 tooth with an infection in the back. The panel work and surgery came to approximately $1200! This was the first time the vet office offered to submit the claim themselves. I was shocked at how quick the claim process happened. And very grateful that I got 75% reimbursement of the total cost. This is my 2nd dog with VPI/Nationwide. It's worth it!!!
Insurer: Nationwide
By: Molly
Highly recommend
I was a little skeptical when I first purchases pet insurance for Mohawk but I am very satisfied with HealthyPaws. I have had 2 claims in the past 6 months and each time the entire process was so easy. I no longer hesitate going to the vet when I have a pet emergency.
Insurer: Healthy Paws
By: charisse
Easy and Reliable Pet insurance
Submitting invoices through their website is super easy and the check comes within a couple of days. I also appreciated the email from Healthy Paws checking on my pet's wellness after her hospital stay.
Insurer: Healthy Paws
By: Angela
During trying times Figo was very understanding at effective
Very very pleasant to work with. They seemed to care about making the claim process go smoothly, knowing what mental issues we were already facing
Insurer: Figo
By: Ken
Frustration w/claims reviewer not being able to READ a receipt broken down by pet NAME!
I have a claim #2020013106524 that was denied because of Code #Z156: "We were unable to process your claim because the pet listed on the invoice/receipt of this claim does not match the insured pet's name as listed on the policy. In accordance with the "Your Duties" section of your policy, please provide an invoice that includes the name of the insured pet. Attach this document and fax everything to 800-704-7002 or mail to P.O. Box 2344, Brea, CA 92822." When I submitted the claim, I highlighted my insured pet's name as my veterinarian's office people are unable to break a receipt down by individual pets. I take the four of them at a time so they are all one one receipt. This claim was denied for the TOTAL and I only claimed what pertained to Stanley (C-1431875) @ $90.25 non-routine lab checking his liver function that was found abnormal on his annual exam (I did NOT claim THAT), plus the office visit @ $42.75. I resent for a review and have not gotten a response. You asked for my feedback, so there you have it. I know, I know... the claim's people are busy, but that only discounts how busy I am by telling me that and I have to make another attempt to justify my claim... if they would simply READ the receipt and not look at the bottom line and deny it that would be a step in the right direction.
Insurer: Nationwide
By: Julia
Excellant
NationWide Insurance for Pets are Excellent, fast on claims and very nice and understanding and very helpful when you call them for any questions. I am sure glad I have my Bella dog insured with them!! Thanks so much always for all your help and being there for my loved dog.
Insurer: Nationwide
By: Doris
Great Pet Insurance
NationWide has been taking care of our pet insurance for many years. It is great to know we have a partner helping us with the care of our four legged family members!!
Insurer: Nationwide
By: Tracie
Terrific and Timely Experience!
Lately our dog has been having some issues and as a result, a few visits more than normal to the vet and having to change you food for awhile. Nationwide has been terrific in handling our claims timely! The pre-filled forms make it even easier and coupled with the online access, its very simple. We appreciate the concern and care as well as coverage of the claims!
Insurer: Nationwide
By: Alexander
It is so helpful to feel that someone is on your side and helping with a first time fur mommie.
Excellent company and quick with responses and payment.
Insurer: Nationwide
By: A.G.
Amazing
Honestly since getting my first fur baby, Nationwide has been nothing short of amazing. and the wellness rider option that i have on my policy is amazing as well. nothing compares. I have talked to so many people who either dont have pet insurance or dont have Nationwide pet insurance and they are missing out. I have recommended nationwide to every single person that i have seen that has a pet. That is about 10 people. The time frame it takes to recieve and process a claim is so fast. My Oakley has better insurance than i do. !
Insurer: Nationwide
By: Jillian