Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Every pet parent needs ASPCA Pet Insurance!
When Fenway, our 10 year old, Yorkie Poo got seriously sick in January it was scary. He was treated on an out-patient basis but needed to be hospitalized. Luckily, Fenway has fully recovered! I easily submitted all the bills to ASPCA on-line and within a few weeks, I had my reimbursement. Schelie from customer care called me to follow up on results of Fenway's blood work. I was amazed that they took the time to really see what was going on with Fenway and if he needed further treatment. You won't regret having your pet covered by ASPCA Pet Insurance!
Insurer: ASPCA
By: Julie
Possititve
We have had embrace with both our dogs and have had an awesome experience. We would recommend Embrace to every pet owner. We have had excellent service and response time for all our claims.
Insurer: Embrace
By: Sandra
Great, fast, caring, service.
We have been customers for over eight years and have been extremely satisfied with the overall customer service experience. I have recommended Nationwide many times and I know of two friends who have signed their pets up for pet insurance.
Insurer: Nationwide
By: Alan
We are extremely satisfied with Trupanion. N
Trupanion always completes claims within a day or two, and notifies us with the the results. We get a check soon after to reimburse us for payment we paid our vet. (A shout out to Coral Springs Animal Hospital, who recommended Trupanion to us when we first got our puppy, and files our claims for us immediately.)
Insurer: Trupanion
By: Nat
Because he was very helpful and made the process so easy!
Because he was very helpful and made the process so easy!
Insurer: Trupanion
By: Aryanna
Friendly understanding in severe circumstances
Friendly understanding in severe circumstances
Insurer: Trupanion
By: Linda
Trouble free pet Insurance Claim
It was quick and efficient.
Insurer: Trupanion
By: James
very professional and well run company
very professional and well run company
Insurer: Trupanion
By: Myrna
Always a pleasure and ease to deal with the Trupanion team.
Always a pleasure and ease to deal with the Trupanion team.
Insurer: Trupanion Canada
By: Ashu