Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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On the overall you guys have been awesome
Once I got used to the online filing a claim and the direct deposit the whole filing the claim became a lot easier. Thank you for all your help
Insurer: Nationwide
By: Paula
Amazing service and follow up!
I greatly appreciate the quick turnaround of claims and how great the customer service is! Anytime I’ve had a question, it’s so easy to speak with someone on the phone and get answers. Overall great experience.
Insurer: Nationwide
By: Jessica
Thank you so much for reimbursement of my vet visits. I can’t afford all the cost. I appreciate my insurance so much.
Thank you so much for taking care of my dog. I appreciate Nationwide so much. I really can’t afford all the vet costs and you came to my rescue
Insurer: Nationwide
By: Donna
Best Pet Insurance
Claims are processed quickly, customer service is pleasant and knowledgeable. Would recommend to anyone.
Insurer: Nationwide
By: Mary
Our experience with Nationwide Pet Insurance has been great
The entire process, from getting enrolled to submitting claims to receiving the reimbursement has been excellent. The website is easy to navigate and all of our claim information is there and easy to access.
Insurer: Nationwide
By: Jim
Great customer service
I’m so glad we are nationwide customers. They are fast with claims and no issues with them at all.
Insurer: Nationwide
By: Ghazal
I'm very happy with the process service and glad I have all my dogs insured through Nationwide Pet Insurance
I'm very happy with the process and service and I'm very glad I have all my dogs insured through Nationwide Pet Insurance. It's easy to submit claims, the review is quick, and the coverage takes much of the anxiety out of getting the best care for my dogs.
Insurer: Nationwide
By: Robert
Wonderful
It’s been an extremely good interaction so far.
Insurer: Nationwide
By: Amy
Figo is the best!
Figo insurance is straightforward and easy to understand. The process to file a claim literally takes less than a minute and reimbursement typically occurs in less than a week. Their customer service has been friendly and efficient when I needed to contact them. I absolutely recommend them to everyone I know with a pet!
Insurer: Figo
By: Jill
Amazed how quick and painless the entire process was.
I would never have thought submitting an insurance claim would be so easy and quick. Not only was the online submission process thru VitusPet super easy, Nationwide processed the claim and issue a check faster than we would ever have imagined. Thank you for such great customer service!
Insurer: Nationwide
By: Dagmar