Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Noreen was great!
Noreen was great! She was super helpful and understanding. I would 10/10 recommend Trupanion to a friend.
Insurer: Trupanion
By: Jessica
Patrick was so nice and professional as are all the employees that I have spoken to throughout the years.
Patrick was so nice and professional, as are all the employees that I have spoken to throughout the years.
Insurer: Trupanion
By: Lorrie
Peace of mind per insurance.
Very fast easy claim process. I didn't in claim until I had already paid my vet bill. The reimbursement was received in 3 days. Extremely pleased with the service.
Insurer: Trupanion
By: Michael
Pre-Existing Condition Coverage
Other than Trupanion not paying for Beckham's pre-existing conditions, I am happy with the claims process. If you paid 90% of his pre-existing conditions, I would rate you a 10.
Insurer: Trupanion
By: Joyce
Through thick and thin
Trupanion has been terrific. I have a couple of doggies that have come down with serious illnesses. Trupanion has been behind us us all the way -- no balking. Thank you Trupanion
Insurer: Trupanion
By: Geoffrey
Trupanion is always fast couldn't ask for a better insurance.
Trupanion is always fast couldn't ask for a better insurance. If only my insurance was this good!
Insurer: Trupanion
By: Jill
We have a three thousand dollar check we should not have so I assume someone had a really bad experience.
We have a three thousand dollar check we should not have so I assume someone had a really bad experience. Our claim was fine.
Insurer: Trupanion
By: Barry
Saving the life of my best friend.
My dog has cancer (lymphma) and Trupanion has been wonderful. Once the bill is sent to them, I receive the money in my account within about 5 days. I thank you so much, without the insurance on Brinkley, I would never have been able to pay for his chemo. I would have lost him. Even though he is still on treatment, he is doing very well. I thank Trupanion for saving his life. I lost my husband to cancer 2 years ago and I don't think I could have gone through loosing my dog too. He is like my baby. Thanks again.
Insurer: Trupanion Canada
By: Deborah
So far I have had extremely friendly patient knowledgeable staff help me with any questions I had!
So far I have had extremely friendly, patient, knowledgeable staff help me with any questions I had! Jordan took no time at all to send me all the information I needed to get started on my preapproval! Keep up the amazing work!!!
Insurer: Trupanion Canada
By: Krystal
So far the service has been very good.
So far the service has been very good. Easy to get started and easy to submit a claim.
Insurer: Trupanion Canada
By: Kathy