Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Easy to reach.
Easy to reach. Friendly, helpful advice.
Insurer: Trupanion Canada
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Experience
Very courteous and timely responses to my questions
Insurer: Trupanion Canada
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I have already done so to a friend with 2 dogs and a cat.
I have already done so to a friend with 2 dogs and a cat. Trupanion has plans that fit my dog's needs and they reimburse promptly. Customer service staff is always helpful and professional.
Insurer: Trupanion
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Easy as 1,2,3 !
Simple to file with immediate action.
Insurer: Trupanion
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Everyone I've spoken to has been great.
Everyone I've spoken to has been great. Even the surgeon said Trupanion was a good insurer and I'm sure he sees a lot.
Insurer: Trupanion Canada
By:
Excellent customer service on chat with Tamura.
Excellent customer service on chat with Tamura.
Insurer: Trupanion Canada
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Issue with agent not calling me back.
I am a bit unhappy that an agent was to call me back with an answer to a question that I had, and I have not received a call back.
Insurer: Trupanion Canada
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I have been most satisfied with the service today when I have had health issues with both of my dogs.
I have been most satisfied with the service today when I have had health issues with both of my dogs.
Insurer: Trupanion Canada
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Latonya was very helpful and sympathetic regarding my dogs injury.
Latonya was very helpful, and sympathetic regarding my dogs injury. It was like speaking to a friend! If she is indicative of the Trupanion staff, I'm very impressed! She was excellent!
Insurer: Trupanion Canada
By: