Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Embrace goes above and beyond to help
Absolutely stellar service by Dan Folino. He truly made the experiece I had to get a surgery done on my animal, a seamless, well taken care of, experience. He went above and beyond to ensure that my dog received the surgery he needed in a timely manner. A++
Insurer: Embrace
By: Andrew
FEELING SO LUCKY
Our dog’s CCL went so she was on 3 legs. Tests and surgery and meds cost a LOT! Close to $5,000. I remembered I had bought pet insurance, but honestly did not expect very much. I had to look up what I had bought in 2016, Healthy Paws Pet Insurance. Their rep explained what was necessary to file a claim, their website easy to use and they kept me apprised to the progress of my claim via emails. The check came pretty quick but what was astounding was the amount. I did the math and Healthy Paws paid out more than I had put in. Who does that? Healthy Paws proved to me why they are #1. They were there when I needed them. I am loyal customer now.
Insurer: Healthy Paws
By: Emerald
Amazing
I recommend FIGO to everyone I know and several folks have signed up with them. Their coverage and usability makes them the best pet insurance in my eyes. And their customer service is absolutely wonderful the few times I've needed top contact. Im incredibly grateful for FIGO and the support I get for my furrbabies.
Insurer: Figo
By: Kaysi
Took care of my kitten till the very end
Even though I had Spot for a short while it covered my fist visit and my baby kitten being euthanized. I called the same day to cancel and they were so nice and took care of my kitty till his very last day.
Insurer: Spot Canada
By: Michelle
Easy to reach.
Easy to reach. Friendly, helpful advice.
Insurer: Trupanion Canada
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Experience
Very courteous and timely responses to my questions
Insurer: Trupanion Canada
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I have already done so to a friend with 2 dogs and a cat.
I have already done so to a friend with 2 dogs and a cat. Trupanion has plans that fit my dog's needs and they reimburse promptly. Customer service staff is always helpful and professional.
Insurer: Trupanion
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Easy as 1,2,3 !
Simple to file with immediate action.
Insurer: Trupanion
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Everyone I've spoken to has been great.
Everyone I've spoken to has been great. Even the surgeon said Trupanion was a good insurer and I'm sure he sees a lot.
Insurer: Trupanion Canada
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