Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Impressed doesn't say enough
I was so impressed at the ease of putting in a claim. Online form was easy to fill and email to Nationwide. Before I knew it had a text message from Chase saying my claim was fulfilled. Couldn't have been less painless.
Insurer: Nationwide
By: rachel
You guys are fast and efficient.
You guys have worked really well with me and when one of the claims was logged wrong you readjusted and explained everything to me. I have nothing but good things to say about you.
Insurer: Nationwide
By: Liza
Great service!
Nationwide pet insurance is wonderful. Every case they have helped us out! Even when our policy didn’t cover something, due to the certain circumstances we needed to get it done. Nationwide listened to our request and helped us along the way. Amazing service and very friendly customer service.
Insurer: Nationwide
By: Samantha
Not much to complain about
It’s been a big year for my senior dog (tumor removal, chemotherapy, and a second benign mass removal), and Nationwide was a lifesaver. I didn’t need to interact much directly with customer service—I just sent my claims in online and was reimbursed. They didn’t give me a hard time with reimbursements and they covered everything as it was laid out in the policy; the EOB was easy to read. It could be a little faster—after submitting a claim, you don’t get a confirmation email for a day or two (an immediate confirmation that the order was received would be nice) and then payment usually comes about a week after that. But, overall, they were easy to use and saved me $$$ this year!
Insurer: Nationwide
By: Catherine
Thanks for caring
Always prompt and fair with refund help and caring and asking about pet
Insurer: Nationwide
By: Louis
Nationwide is on your side!
I have been very happy with Nationwide. They make it very easy and simple to submit a claim.
Insurer: Nationwide
By: Karyn
Please don't make the same mistake STAY AWAY keep researching
I am so ashamed of myself for signing up for this pet insurance. I have been paying on my policy for almost a year. I needed to file a claim for my cat as she was throwing up. I took her to the vet hospital they really did not find anything wrong with her. They did give her some medicine as they felt she may be having a problem with defecating. My cat had this problem around 3 years ago but the vet did not find anything that was causing this. She said she may have eaten something that caused this. Of course, when I submitted my claim to FIGO they denied it as they stated that this was a precondition that was not covered. My total vet bill was $932. I agreed to the additional testing as I thought I was covered under this insurance plan. Big mistake!!!! When I called the lady would not provide me the legal address to provide to my attorney nor would she provide me anyone else to speak with. She stated that she was the only person in the office. I asked to speak with her manager and of course, they were not available. This is a typical insurance response when they do not want to payout. She kept tel me that they do payout for services and recently paid a $20,000 claim. HA HA HA, what was that the one claim for the year and this has been added to your script to defuse customers? Cats get sick and mine does about every 6 months or so but it passes. Their response was as follows: "Cat has a history of intermittent vomiting and constipation over the last 2 years. She has episodes about every 6 months where she will be straining to defecate and will produce either nothing or large dry fecal balls. She always vomits and cries during the days when she is sick. Chronic intermittent vomiting, constipation, anorexia, +/- diarrhea" But this is not covered as they consider this as a precondition prior to taking out my policy. Again, they have no intention of paying anything out and they expect their payment every month on time. Think the only way you could get a claim is that it has to be a newborn with no problems and then maybe they will payout something but like most insurance companies they will find a loophole. Please I beg you not to make the same mistake I did. I am so ashamed and embarrassed I allowed myself to be taken advantage of.
Insurer: Figo
By: Rick
Nationwide is so easy!!
Thank you so much nationwide for making my pet claims easy and taking a lot of the worry out of caring for my pup. I have so much peace of mind knowing I can give her the best treatment she needs.
Insurer: Nationwide
By: Natalie
Great Insurance
Nationwide is fantastic. Easy claim filing, prompt payment, and excellent customer service.
Insurer: Nationwide
By: John
Fantastic Service
I am very pleased with the claims I have made to Nationwide. The turnaround time was very fast. I certainly am glad I have this insurance to take care of our dog.
Insurer: Nationwide
By: Jack