Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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WOULD NOT BE WITHOUT NATIONWIDE PET INSURANCE
I choose Nationwide Pet Insurance right after Max’s first puppy visit on the recommendation of his Vet. They send the claims directly to Nationwide and they sends the reimbursements to me in a timely manner. I am thrilled with their customer service. Would not live without Nationwide Pet Insurance!
Insurer: Nationwide
By: Freddi
Thankful to have Nationwide Pet Insurance
So thankful to have Nationwide Pet Insurance and your wonderful coverage. Appreciate so much your acceptance of so many of the claims and payment. We have a new problem that happened end of February that Sasha Rose never had happen before: Broke a bone in her little toe on left front paw walking on the crusty snow. Thankful appears to be making progress and no additional injury. Sure different not being able to get outside and play ChurckIt. Blessings, Naomi K. Haebler & Sasha Rose PS I have recommended you to many!!!!
Insurer: Nationwide
By: Naomi
Thank you Nationwide for helping me with my fur baby!
I sit here crying writing this. My poor baby is at the vet as we speak. She has been having stomach pain and vomiting it seems like every other week for the past couple months. It is heartbreaking! Nationwide has saved my life with giving me no hassle on the claims I have sent in for her visits. I really appreciate this company more than you know. I have been recommending everyone I know to use Nationwide. Thank you so much with all my heart!
Insurer: Nationwide
By: Melissa
Some people clearly suck at their jobs and need to be fired.
When my cat was a kitten, I got him on a policy. He had worms and another minor issue at the time. These conditions were treated. Nationwide has records of this, because I submitted the claims and receipts, so they clearly know this. They put a "pre-existing" tag on his policy. I had to jump through hoops to get this removed, which shouldn't have been on there because they have the records and know this was addressed. The claim ultimately got paid, but it was way too long of a process and a lot more work that it needed to be. I also realized that I had a past claim rejected for this same reason. That's on me for not catching that one (I had multiple things on that claim and it slipped through the cracks.) I found the overall level of poor service staggering. Embrace Pet Insurance is starting to look appealing.
Insurer: Nationwide
By: Robert
Easy and simple to use.
Great service. Well worth it. Very easy and implementation to submit a claim.
Insurer: Nationwide
By: Stephanie
Pet insurance is worth every penny!!!
Love having this insurance for both my fur babies!! You guys have been excellent!!
Insurer: Nationwide
By: Magdalena
Excellent Insurance Policy
The payment response time is getting faster. The service is excellent. Thank you for following up.
Insurer: Nationwide
By: Amedeo
Lie about processing time
I have only used this insurance for preventive care so far. When I got the insurance a little over a year ago, claims were paid within 10 days. They advertise quick claim processing with the average claim processed in 5 days. My dog was seen on 2-15-20 for preventive visit and wellness check and has yet to be processed. I contacted customer service and was told process time can be up to 45 days. I received a survey about customer service the next day. Quit sending surveys and process claims! Definitely considering changing insurances.
Insurer: Pets Best
By: Marcy
Submitting a claim manually is annoying. I wish my vet could submit the claim for me.
Submitting a claim manually is annoying. I wish my vet could submit the claim for me.
Insurer: Nationwide
By: James
WORTH IT!
I am so glad that I was able to enroll my pup in this health insurance! She recently had a major knee surgery and the bill literally overwhelmed me.. I knew deep down inside that she needed this surgery to recover and be able to live a long healthy life. If it wasn't for knowing that healthy paws was behind my dog's health bills, I don't know how I would've managed to financially provide for my dog's surgery. Whenever I had questions or concerns, their customer service was stellar as well. They were ALWAYS willing to listen to my concern and help in any way. Even though I enrolled her later in life as opposed to enrolling her when I got her as a puppy, I am a true believer in being better off late than being sorry. I give Healthy Paws 5+!
Insurer: Healthy Paws
By: Helen