Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Prompt processing of claims
We've had Nationwide coverage for 2 years, soon entering our 3rd year. Overall, we've had a good experience with the company.
Insurer: Nationwide
By: Claudia
Great coverage wish submitting claim was easier
Love the coverage and have had it for many pets. Most frustrating part is trying to submit claims. Wish it was easier. Last year I didnt submit 400 bucks worth due to hassle of submitting claim
Insurer: Nationwide
By: RAisel
Everyone should have Pet Insurance
I only had a few problems with claims and when I made the request for review and provided further documentation, they got resolved.
Insurer: Nationwide
By: Brett
How to avoid paying a claim!
The only exclusion on our policy was a mild skin allergy under our dog's chin. It was listed as the only exclusion on the policy. Two years into the policy he broke a nail on his left hind foot, something he had done prior to the policy, but it was not listed as an exclusion. After breaking his toe again a year ago, our vet was worried about cancer in that toe so it was amputated. The bill was close to $1000 and the insurance company denied the claim as they claimed it was a pre-existing condition, though they did not make it an exclusion when the policy was purchased. Our vet even wrote a letter to them. Very poor customer relations, slow getting answers, poor compant to deal with.
Insurer: Pets Plus Us
By: Lynn
Next to me, Nationwide is my pets Best Friend!
My decision to get Pet Insurance with Nationwide was definitely a win win. Everyone who picks up the phone is genuinely helpful and professional! The claim process has been effortless with a quick turnaround for reimbursements. I couldn't be more happier with all of their services. Thank you!
Insurer: Nationwide
By: Delia
Insurance Claims
Having submitting claims for two different dogs, the claim process has been awesome. Thank you!
Insurer: Nationwide
By: Tracy
Wonderful service, wonderful staff, so far 3 dogs insured and more to follow!
Best Customer service. Payment is quick staff is friendly and very helpful. Submitting a claim couldn’t be easier. Keep up the good work
Insurer: Nationwide
By: Amy
Awesome
Nationwide pet insurance is awesome! Customer service is so kind and prompt, claims processing is unbelievably fast (like 2-3 days!), and there has been absolutely no hidden fees at all.
Insurer: Nationwide
By: Sara
Just the peace of mind I needed at a time like this.
Thank you so much for taking care of us so quickly and easily. I had some sleepless nights up with my boy after his procedure but he's like a brand new dog again. I didn't have to worry at all about wondering if my claim made it there, what its status was, anything. So I was able to just focus on him and only him. Thank you so much for being there for us.
Insurer: Nationwide
By: Ben
Excellent and quick service
Our precious Liberty means the world to our family. We all love her so very much. When she surprisingly darted off and got struck by a moving vehicle, we were absolutely devastated. We were willing to pay whatever it took to make her healthy again. Fortunately for us, we received excellent and compassionate care from a nearby pet emergency hospital. Because of this, she is now almost 100% healed! Praise God! And, Nationwide Pet Insurance was right there by our side the entire time. We are thankful for the kindness and care that Nationwide showed us. THANK YOU!
Insurer: Nationwide
By: John